Applications Support Sr Manager

Engineer the future of global finance. At Citi, our Tech team doesn't just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. We are seeking a technically hands-on Application Support Manager to lead and actively participate in the production support function for Citi's Instant Payments application. This role requires a leader capable of directly managing, troubleshooting, and developing a technical support team, ensuring the operational stability and performance of a modern, cloud-native application deployed across both Citi's Enterprise Cloud and Public Cloud environments. As an Application Support Manager, you will be directly involved in the day-to-day operational tasks, implementing and maintaining observability, resiliency, and recoverability solutions, and actively collaborating with various technology teams to ensure the highest levels of application stability and performance for our Instant Payments platform. This is an opportunity to combine deep technical expertise with team leadership in a high-visibility, high-transaction environment.