Applications Support Sr Analyst, Citi

Citi

Location:
Mexico, Ciudad De Mexico

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Apps Support Sr Analyst is a seasoned professional role requiring in-depth disciplinary knowledge, analytical skills, and communication abilities. Responsibilities include technical and business support for Citi applications, ensuring stability, functionality, and quality of services. The role also involves mentorship, problem resolution, and risk assessment.

Job Responsibility:

provides technical and business support for users of Citi applications
maintains application systems that have completed the development stage and are running in daily operations
manages, maintains and supports applications and their operating environments, focusing on stability, quality, and functionality
performs start of day checks, continuous monitoring, and regional handover
develops and maintains technical support documentation
assesses risks and impacts of production issues and escalates to management
ensures storage and archiving procedures function correctly
formulates and defines scope for complex application enhancements
partners with appropriate development and production support areas to prioritize bug fixes and support tooling
participates in application releases
engages in post-implementation analysis to ensure successful system design and functionality
identifies risks, vulnerabilities and communicates impact
acts as a liaison between users and technology groups
raises problems while adhering to service level agreements
acts as advisor or coach to new analysts
provides evaluative judgment based on analysis of unique situations
ensures quality of work from self and team
actively involves in support projects and initiatives.

Requirements:

5-8 years experience in an Application Support role
experience installing, configuring or supporting business applications
experience with some programming languages and willingness/ability to learn
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem Management Tools
good all-round technical skills
effectively share information with other support team members and with other technology teams
ability to plan and organize workload
consistently demonstrates clear and concise written and verbal communication skills
ability to communicate appropriately to relevant stakeholders
conocimiento de lenguajes de programación Java avanzado, Cobol intermedio, Tandem
manejo de Tandem
conocimiento en monitoreo de aplicaciones y topologías de arquitectura de aplicaciones Open System
idiomas: inglés intermedio-avanzado.

Additional Information:

Job Posted:
May 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Applications Support Sr Analyst