Applications Support Sr Analyst, Citi

Citi

Location:
India, Chennai

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are seeking an experienced and highly motivated Assistant Vice President [AVP] to join our Production/Application support team in a dynamic Fintech/Liquidity reporting environment. The ideal candidate will bring a blend of strong technical skills and deep domain expertise in financial services. The role requires troubleshooting complex production issues, understanding the full trade lifecycle, and bridging the gap between critical business users and technical teams

Job Responsibility:

Provide L2/L3 production support for mission critical liquidity reporting and financial applications, ensuring high availability and performance
Monitor and resolve incidents related to trade capture, batch failures, position keeping, market data, pricing, risk and liquidity reporting
Engage with operations, traders, quants, development teams to understand and resolve production outages/issues
Proactively manage alerts, logs and jobs using Autosys, Unix tools, and monitoring platforms [ITRS/AWP]
Execute advance SQL queries and scripts for data analysis, validation, and issue resolution
Support multiple applications built on stored proc, SSIS, SSRS, Big data ecosystems [Hive, Spark, Hadoop] and troubleshoot data pipeline issues
Maintain and improve knowledge bases, SOPs, and runbooks for production support
Participate in change management and release activities, including deployment validations
Lead root cause analysis [RCA], conduct post-incident reviews, and drive permanent resolutions
Collaborate with infrastructure teams on capacity, performance, and system resilience initiatives
Contribute to continuous service improvement, stability management, and automation initiatives

Requirements:

Bachelor’s or master’s degree in computer science, Information Technology, Engineering, or a related field
10+ Years of experience in application or production support with 2+ years at a lead level
Strong hands-on experience with Unix/Linux [scripting, file manipulation, job control]
Strong hands-on experience with SQL [MSSQL/Oracle or similar, Stored proc, SSIS, SSRS]
Strong hands-on experience with Big Data technologies [Hadoop, Hive, Spark]
Hands-on experience with job schedulers like Autosys
Hands-on experience with log analysis tools
Solid understanding of financial instruments and trade lifecycle [Equities, Fixed incomes, Secured Financing, Derivatives, Liquidity management]
Familiarity with CUSIP, ISINs and other instrument identifiers
Knowledge of front office/back office and reporting workflows and operations
Excellent analytical and problem-solving skills, with the ability to work in a time-sensitive environment
Effective communication and stakeholder management skills across business and technical teams
Experience with ITIL processes, including incident, problem and change management

Nice to have:

Exposure to cloud platforms and containerization [Docker, Kubernetes]
Experience with scripting languages [Python, Shell]
Knowledge of messaging services, middleware [Kafka, MQ]
Familiarity with regulatory and compliance reporting tools and processes

What we offer:

Equal opportunity employer
Global benefits
Accessibility accommodations

Additional Information:

Job Posted:
July 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Applications Support Sr Analyst