Applications Support Sr Analyst, Citi

Citi

Location:
India, Chennai

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Apps Support Sr Analyst is a seasoned professional role that provides technical and business support for users of Citi Applications. Responsibilities include maintaining applications in daily operations, managing environments, troubleshooting and resolving issues, and ensuring stability and functionality. This role requires in-depth technical knowledge, collaboration with internal teams, and adherence to industry standards and regulations.

Job Responsibility:

Provides technical and business support for users of Citi Applications
Maintains application systems that have completed the development stage and are running in daily operations
Manages, maintains and supports applications and their operating environments
Performs start of day checks, continuous monitoring, and regional handover
Performs same day risk reconciliations
Develops and maintains technical support documentation
Identifies ways to maximize the potential of the applications used
Assesses risk and impact of production issues and escalates them
Ensures that storage and archiving procedures are functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolutions
Reviews and develops contingency application plans
Partners with development and production teams to prioritize fixes and tool requirements
Participates in application releases from development to production
Conducts post-implementation analysis for system design and functionality
Identifies and communicates risks and vulnerabilities
Ensures compliance with operating standards and processes
Acts as a liaison between users, internal technology groups, and vendors
Raises problems to appropriate business and technology teams within SLA
Acts as advisor or coach to new analysts
Provides evaluative judgment based on analysis of factual information
Owns Support Project items for Stability, Efficiency, and Effectiveness

Requirements:

5-8 years experience in an Application Support role
Experience installing, configuring or supporting business applications
Experience with some programming languages and willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders

What we offer:

Equal opportunity employer
Best-in-class benefits
Compliance with applicable laws, rules, and regulations

Additional Information:

Job Posted:
July 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Applications Support Sr Analyst