Applications Support Sr Analyst Job at Citi (Heredia)

Apps Support Sr Analyst

The Apps Support Sr Analyst is a seasoned professional role that involves provid...

Location

United States , New York

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years experience in an Application Support role
experience installing, configuring or supporting business applications
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem Management Tools
good all-round technical skills
effectively share information with other support team members and with other technology teams
ability to plan and organize workload

Job Responsibility

Provide technical and business support for users of Citi applications
maintain application systems running in daily operations
manage, maintain, and support applications and their environments
perform start of day checks, continuous monitoring, and regional handover
perform same day risk reconciliations
develop and maintain technical support documentation
identify ways to maximize application potential
assess risk and escalate production issues
ensure storage and archiving procedures are in place
formulate scope and objectives for complex enhancements

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages
planned time off (vacation)
unplanned time off (sick leave)
paid holidays

Fulltime

Sr. Business Analyst- HR Data

Engage with Esri’s Human Resources organization to understand business challenge...

Location

United States , Redlands

Salary:

72800.00 - 135200.00 USD / Year

Esri

Expiration Date

Until further notice

Requirements

5+ years of direct work experience in a business analyst capacity supporting the business intelligence needs of Human Resources organizations
Exceptional communication, presentation, and organizational skills
ability to adapt communication style and message based on audience (peers, stakeholders, executives) and subject matter
Excellent interpersonal skills including diplomacy, negotiating, reasoning, problem solving, and influence
Strong analytical skills, including a thorough understanding of how to interpret business needs
Strong facilitation skills to gain requirements from various personalities across the organization
Ability to set priorities, plan, and independently execute tasks in a structured manner while working in a fast-paced environment
Bachelor’s in business, mathematics, or related field
Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the US

Job Responsibility

Elicit requirements using a variety of techniques including interviews, workshops, surveys, and analysis of existing processes, documentation, and information products
Produce project artifacts including requirements documentation, use cases, business process modeling through workflows, data models, permissions models, RACI matrices, and data visuals
Use your creativity and analytical skills to evaluate information gathered from multiple sources, reconciling conflicts, and distilling high-level information into detailed requirements
Collaborate with colleagues to analyze information, define and prioritize requirements, evaluate potential solutions, provide recommendations to stakeholders, and deliver meaningful information products
Work closely with team members to ensure data requirements can be met within acceptable response times and reliability
Produce dashboards and reports using Power BI and regularly review for new features and functionality

What we offer

industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth

Fulltime

Engineer Sr Analyst

The Engineer Sr Analyst is an intermediate-level position responsible for a vari...

Location

India , Chennai; Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

7+ years of experience in Java full stack software development, with a focus on enterprise-level applications
Proven experience developing and deploying applications using the specified technology stack (Spring Boot, Angular, MongoDB)
Experience working in a regulated environment, preferably in the financial services or banking industry
Experience with CI/CD pipelines and tools (e.g., Jenkins, GitLab CI/CD, Maven/Gradle)
Backend: Expert proficiency in Java and the Spring Boot framework
Frontend: Strong expertise in Angular (version 2+), TypeScript, HTML5, and CSS3
Database: Hands-on experience with MongoDB, including schema design, query optimization, and performance tuning
Strong understanding of RESTful APIs, microservices architecture, and version control systems (Git)
Experience working in Financial Services or a large complex and/or global environment
Consistently demonstrates clear and concise written and verbal communication

Job Responsibility

Design, develop, and maintain both front-end and back-end components of the platform & services provisioning automation framework
Build dynamic and responsive user interfaces using Angular, ensuring a seamless and intuitive user experience
Develop scalable and secure back-end microservices using Spring Boot, with a strong focus on RESTful API development and integration
Design and manage database schemas and queries in MongoDB, optimizing for performance and data integrity
Act as a technical subject matter expert (SME) for the framework, providing guidance and mentorship to junior developers
Lead requirements gathering discussions with business stakeholders and product owners to translate business needs into technical specifications
Coordinate with the QA team to ensure rigorous testing and quality assurance throughout the development process
Timely analyze and troubleshoot user issues and incidents as a development SME, providing root cause analysis and implementing effective resolutions
Participate in code reviews to ensure code quality, adherence to best practices, and security standards
Proactively identify and address technical debt and performance bottlenecks within the application

Fulltime

Client Onboarding Sr Analyst

The Client Onboarding Sr Analyst is a seasoned professional role. Applies in-dep...

Location

Mexico , Ciudad De Mexico

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of experience in documentation review, account Maintenance and related Cash products preferred
Good interpersonal communication skills. Able to communicate with internal and external business partners
Consistently demonstrates clear and concise written and verbal communication skills
Demonstrated Project management skill including financial cost management skill
Advanced execution skills in a multi-tasking mode
Exposure to Customer Service and handling of system, testing and rollouts
Ability to achieve business objectives without compromising on controls and risk parameters established
Ability to interact confidently with senior management and / or regulators
Ability to coach and develop people, identifying and retaining talent
Able to partner with businesses and other support functions at senior levels in setting strategy and priorities

Job Responsibility

Responsible for customer interaction, documentation issuance, review and system setups
Demonstrates high level of diligence, motivation and organizational skills
Focuses on timely and accurate delivery of all account opening functions, as well as delivering excellent customer service and resolution of customer issues
Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners
Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams
Determines new work procedures, analyzes complex and variable issues with significant departmental impact
Encourages cross functional training for staffs to enrich their skill base
Optimizes manpower to achieve higher productivity levels
Understands client requirements and implements them correctly
Understands new customer requirements and ensures adequate support to new customer requirements and initiatives

Fulltime

Client Onboarding Sr Analyst

The Client Onboarding Sr Analyst role focuses on customer interaction, documenta...

Location

Colombia , Bogotá

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of experience in documentation review, account Maintenance and related Cash products preferred
Good interpersonal communication skills
Consistently demonstrates clear and concise written and verbal communication skills
Demonstrated Project management skill including financial cost management skill
Advanced execution skills in a multi-tasking mode
Exposure to Customer Service and handling of system, testing and rollouts
Ability to achieve business objectives without compromising on controls and risk parameters established
Ability to interact confidently with senior management and/or regulators
Ability to coach and develop people, identifying and retaining talent
Able to partner with businesses and other support functions at senior levels in setting strategy and priorities

Job Responsibility

Responsible for customer interaction, documentation issuance, review and system setups
Demonstrates high level of diligence, motivation and organizational skills
Focuses on timely and accurate delivery of all account opening functions, as well as delivering excellent customer service and resolution of customer issues
Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners
Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams
Determines new work procedures, analyzes complex and variable issues with significant departmental impact
Encourages cross functional training for staffs to enrich their skill base
Optimizes manpower to achieve higher productivity levels
Understands client requirements and implements them correctly
Understands new customer requirements and ensures adequate support to new customer requirements and initiatives

What we offer

Global benefits designed to support well-being, growth, and work-life balance

Fulltime

Issue Management Sr. Analyst

Working at Citi involves joining a team of more than 230,000 dedicated people gl...

Location

Mexico , Ciudad De Mexico

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 5-8 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Strong knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi’s Policies, Standards, and Procedures
Strong analytical skills to evaluate complex risk and control activities and processes
Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
Strong problem-solving and decision-making skills

Job Responsibility

Help support for the coordination and comprehensive management of issues with key stakeholders
Help drive issue quality reviews ensuring compliance with Issue Management Policy, Standards and Procedures
Help facilitate Business / Function Quality Control engagement across the full lifecycle of high impact issue remediations and key remediation programs
Help maintain a robust tracking and reporting issue inventory including issue quality metrics to provide visibility on the status of control gaps and Issues quality control processes highlighting risk and escalating concerns in timely manner
Implement sustainable solutions by addressing root causes
Utilize analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement
Identify and analyze potential control gaps and operational risks across Citi, leveraging data analysis to assess impact and recommend proactive mitigation strategies
Help support key stakeholders to develop comprehensive corrective action plans to address identified control gaps or failures
Help incorporate lessons learned guidance into the development of corrective action plans, promoting continuous improvement and timely closure of issues
Ensure compliance with all relevant regulatory requirements and internal policies

What we offer

Global benefits supporting well-being, growth and work-life balance.

Fulltime

Quality Assurance, Monitoring & Testing Sr. Analyst

Individuals in Quality Assurance, Monitoring & Testing are responsible for the a...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 10+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Strong knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi’s Policies, Standards, and Procedures
Strong analytical skills to evaluate complex risk and control activities and processes
Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
Strong problem-solving and decision-making skills

Job Responsibility

Help support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Help conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
Assist to review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool
Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders
Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy
Participate in strategic initiatives for control performance enhancements
Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed

What we offer

Top benefits for well-being, growth, and work-life balance

Fulltime

Quality Assurance, Monitoring & Testing Sr. Analyst

Individuals in Quality Assurance, Monitoring & Testing are responsible for the a...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 5-8 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Strong knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi’s Policies, Standards, and Procedures
Strong analytical skills to evaluate complex risk and control activities and processes
Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
Strong problem-solving and decision-making skills

Job Responsibility

Help support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Help conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
Assist to review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool
Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders
Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy
Participate in strategic initiatives for control performance enhancements
Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed

Fulltime

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Applications Support Sr Analyst

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