Applications Support Sr Analyst

• Provides technical and business support for users of Citi Applications
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm
• Manages, maintains and supports applications and their operating environments
• Performs start of day checks, continuous monitoring, and regional handover
• Performs same day risk reconciliations
• Develops and maintains technical support documentation
• Identifies ways to maximize the potential of applications
• Assesses risk and impact of production issues
• Ensures storage and archiving procedures are functioning
• Formulates and defines scope and objectives for application enhancements and problem resolution
• Reviews and develops application contingency planning
• Partners with development and support teams to prioritize bug fixes
• Participates in application releases
• Engages in post implementation analysis
• Identifies risks, vulnerabilities, and security issues
• Acts as a liaison between users/traders, technology groups, and vendors
• Raises problems to appropriate technology and business teams
• Acts as advisor or coach to new analysts
• Provides evaluative judgment in complex situations
• Performs other duties and functions as assigned

• 5-8 years experience in an Application Support role
• Experience installing, configuring or supporting business applications
• Experience with some programming languages and willingness/ability to learn
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholders
• Prior experience in Equities or Futures Execution platforms is preferred
• Prior experience in electronic execution is mandatory

Prior experience in Equities or Futures Execution platforms is preferred

• Citi is an equal opportunity employer
• Accessibility accommodations provided
• Competitive work environment