Applications Support Sr Analyst, Citi

Citi

Location:
United Kingdom, London

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Apps Support Sr Analyst role at Citi involves providing technical and business support for applications, ensuring their stability, efficiency, and effectiveness. Key responsibilities include managing application systems, performing monitoring and risk checks, supporting application releases and enhancements, identifying risks and vulnerabilities, and advising junior analysts. This role requires strong technical skills, clear communication, and ability to plan and organize workloads.

Job Responsibility:

Provides technical and business support for users of Citi Applications
maintains application systems that have completed the development stage and are running in daily operations
manages, maintains and supports applications and their operating environments
performs start of day checks, continuous monitoring, and regional handover
performs same day risk reconciliations
develops and maintains technical support documentation
assesses risk and impact of production issues and escalates to management
ensures storage and archiving procedures are functioning correctly
formulates and defines scope and objectives for application enhancements and problem resolution
participates in application releases from development to production
engages in post-implementation analysis to ensure successful system functionality
identifies risks, vulnerabilities, and security issues
acts as a liaison between users, internal tech groups, and vendors
advises and coaches junior analysts
analyzes and ensures adherence to firm policies and standards.

Requirements:

5-8 years experience in an Application Support role
experience installing, configuring or supporting business applications
experience with some programming languages and willingness/ability to learn
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem management tools
good all-round technical skills
effectively share information with other support team members and with other technology teams
ability to plan and organize workload
consistently demonstrates clear and concise written and verbal communication skills
ability to communicate appropriately to relevant stakeholders.

Additional Information:

Job Posted:
May 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Applications Support Sr Analyst