Applications Support Sr Analyst, Citi

Citi

Location:
Canada, Mississauga

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Apps Support Sr Analyst is a seasoned professional role requiring in-depth disciplinary knowledge and the ability to contribute to process improvements. Key responsibilities include providing technical and business support for users of Citi Applications, managing application stability and quality, assessing risks, escalating production issues, and contributing to support projects focused on efficiency and effectiveness.

Job Responsibility:

The Application Support Senior Analyst provides technical and business support for users of Citi Applications
Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements
Maintains application systems that have completed the development stage and are running in daily operations
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Conducts start of day checks, continuous monitoring, and regional handovers
Performs same day risk reconciliations
Develops and maintains technical support documentation
Identifies ways to maximize the potential of the applications used
Assesses risk and impact of production issues and escalates to management in a timely manner
Ensures that storage and archiving procedures are in place and functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolution
Reviews and develops application contingency planning
Partners with development and production support teams to prioritize bug fixes and tools
Participates in application releases from development to production
Engages in post implementation analysis to ensure successful system design and functionality
Identifies risks, vulnerabilities, and security issues
Acts as a liaison between users, internal technology groups, and vendors
Provides evaluative judgment in unique situations
Participates in support projects covering stability, efficiency, and effectiveness initiatives
Performs other related duties and functions as assigned.

Requirements:

5-8 years experience in an Application Support role
Experience installing, configuring or supporting business applications
Experience with some programming languages and willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders.

What we offer:

Equal opportunity employer
consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics
Compliance with applicable laws, rules, and regulations
Accessibility accommodations available.

Additional Information:

Job Posted:
June 04, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Applications Support Sr Analyst