Applications Support Sr Analyst, Citi

Citi

Location:
United States, Irving

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

96400.00 - 144600.00 USD / Year

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Job Description:

The Applications Support Sr Analyst role involves providing technical and business support for Citi applications, driving stability and efficiency in daily operations, prioritizing bug fixes, and ensuring application resiliency while acting as a liaison between multiple stakeholders.

Job Responsibility:

Provides technical and business support for users of Citi applications
maintains application systems that have completed the development stage and are running in daily operations
manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality
performs start of day checks, continuous monitoring, and regional handover
performs same day risk reconciliations
develops and maintains technical support documentation
identifies ways to maximize the potential of applications used
assesses risk and impact of production issues and escalates to business and technology management in a timely manner
ensures that storage and archiving procedures are in place and functioning correctly
formulates and defines scope and objectives for complex application enhancements and problem resolution
reviews and develops application contingency planning to ensure availability to users
partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
participates in application releases, from development, testing and deployment into production
engages in post implementation analysis to ensure successful system design and functionality
considers implications of the application of technology to the current environment, identifies risks, vulnerabilities and security issues, and communicates impact
ensures essential procedures are followed and defines operating standards and processes
acts as a liaison between users/traders, interfacing internal technology groups and vendors
adheres to Service Level Agreements
provides evaluative judgment and acts as advisor or coach to new or lower level analysts
actively participates in and owns Support Project items covering Stability, Efficiency, and Effectiveness initiatives

Requirements:

5-8 years experience in an Application Support role
experience installing, configuring or supporting business applications
experience with some programming languages and willingness/ability to learn
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem Management Tools
good all-round technical skills
effectively share information with other support team members and with other technology teams
ability to plan and organize workload
consistently demonstrates clear and concise written and verbal communication skills
ability to communicate appropriately to relevant stakeholders
manage production support activities including but not limited to initial analysis, issue simulation in lower environment, user trainings, release deployments, timely escalation/resolution for all the issues
work in close liaison with Product Operations, Infrastructure and other supporting technology groups across various environments to drive problem resolution and service level agreements
establishing a common platform for monitoring all Application components and manage Application Resiliency
strong knowledge/experience of Unix/Linux commands & shell scripting
strong knowledge/experience of Database platforms such as Oracle, OraaS & MongoDB
knowledge/experience of WebSphere and Open Shift platforms
knowledge/experience of job scheduling tools such as Autosys
knowledge/experience of application monitoring tools like ITRS Geneos & App Dynamics
knowledge/experience of problem Management Tools

What we offer:

Medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
planned time off (vacation)
unplanned time off (sick leave)
paid holidays

Additional Information:

Job Posted:
August 20, 2025

Expiration:
August 25, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Applications Support Sr Analyst

Citi

Location:United States, Irving

Category:IT - Administration

Contract Type:Employment contract