Applications Support Sr Analyst, Citi

Citi

Location:
United States, Jersey City

Category:
Finance

Contract Type:
Employment contract

Salary:

109120.00 - 163680.00 USD / Year

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Job Description:

As an Apps Support Senior Analyst, you will ensure the continuous operation and high performance of our Loan IQ production environment. This role supports Citi's Wholesale Lending modernization initiative by troubleshooting, maintaining, and optimizing Loan IQ functionalities within a global team. Responsibilities include incident and problem resolutions, production environment stability, and driving automation for productivity improvements.

Job Responsibility:

Provide technical and business support for users
Maintain Production environments with highest levels of observability, resiliency, and recoverability
Partner with other regional teams for providing a stable Production Support coverage to Business
Manage, maintain, and support applications and their operating environments
Perform controlled resolution of incidents and problems including prioritization and escalation
Champion stability initiatives to enable application high availability
Ensure Incident & Problem management procedures are diligently followed
Handle incidents, problems and change at a global enterprise level
Implement and drive automations focused on productivity improvements and toil reduction
Exhibit sound and comprehensive communication and diplomacy skills
Assess risk and impact of production issues

Requirements:

5-7 years’ experience in an Apps Support role
Loan IQ platform expertise
Deep Loans domain knowledge in a large financial services organization including deal booking mechanics, corporate actions, payment systems, and credit agreements
Experience supporting LoanIQ or Oracle Flexcube
Good Unix/Linux and Shell scripting skills
Experience with Monitoring tools such as ITRS Geneos, AppDynamics
Experience with Log Aggregation tools such as ELK, Splunk, Grafana
Consistently demonstrates clear and concise written and verbal communication skills
Good knowledge of SQL (Oracle dialect is preferable)
Experience with REST, JMS, Spring Boot, Tomcat and JSON and XML processing
Experience in Apache Spark, Hive, Starburst
Experience with Middleware solutions such as Kafka
Experience with Java or other programming languages
Bachelor's/University degree

Nice to have:

Experience supporting LoanIQ or Oracle Flexcube
Experience in Apache Spark, Hive, Starburst
Experience with Middleware solutions such as Kafka
Experience with Java or other programming languages
Good knowledge of SQL

What we offer:

medical, dental & vision coverage
401(k)
life, accident & disability insurance
wellness programs
planned time off (vacation)
unplanned time off (sick leave)
paid holidays

Additional Information:

Job Posted:
September 18, 2025

Expiration:
October 14, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Applications Support Sr Analyst