Applications Support Sr Analyst, Citi

Citi

Location:
United States, Tampa

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

87280.00 - 130920.00 USD / Year

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Job Description:

The Apps Support Sr Analyst is a seasoned professional role with responsibilities including providing technical and business support for Citi Applications, maintaining operational applications, and supporting application stability, quality and functionality against service expectations. The position involves evaluating risks, developing technical documentation, and participating in release cycles. The role requires advanced communication and analytical skills, plus 5-8 years of relevant experience.

Job Responsibility:

Provides technical and business support for users of Citi Applications
maintains application systems that have completed the development stage
manages, maintains and supports applications and their operating environments
performs start-of-day checks, continuous monitoring, and regional handovers
performs same-day risk reconciliations
develops and maintains technical support documentation
identifies ways to maximize the potential of the applications used
assesses risk and impact of production issues and escalates as necessary
ensures that storage and archiving procedures are in place
formulates and defines scope and objectives for application enhancements
reviews and develops contingency planning for applications
partners with developers and production support to prioritize bug fixes
participates in application releases
engages in post-implementation analysis
identifies risks, vulnerabilities, and security issues
ensures essential procedures are followed
acts as a liaison between users, internal technology groups, and vendors
acts as advisor or coach to new or lower-level analysts

Requirements:

5-8 years experience in an Application Support role
experience installing, configuring or supporting business applications
experience with some programming languages and willingness/ability to learn
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem management tools
good all-round technical skills
effectively share information with other support team members and with other technology teams
ability to plan and organize workload
consistently demonstrates clear and concise written and verbal communication skills
ability to communicate appropriately to relevant stakeholders

What we offer:

Medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages including vacation, sick leave, and paid holidays

Additional Information:

Job Posted:
September 03, 2025

Expiration:
September 09, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Applications Support Sr Analyst

Citi

Location:United States, Tampa

Category:IT - Administration

Contract Type:Employment contract