Applications Support Sr Analyst, Citi

Citi

Location:
United States, Irving

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

96400.00 - 144600.00 USD / Year

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Job Description:

The Applications Support Sr Analyst is a seasoned professional role responsible for providing technical and business support for users of Citi applications. Tasks include managing and maintaining the stability and functionality of application systems, performing risk assessments, and ensuring compliance with policies and standards.

Job Responsibility:

Provides technical and business support for users of Citi applications
maintains application systems that have completed the development stage and are running in daily operations
manages, maintains and supports applications and their operating environments
performs start-of-day checks, continuous monitoring, and regional handover
develops and maintains technical support documentation
assesses risk and impact of production issues
ensures storage and archiving procedures are in place
formulates and defines scope and objectives for application enhancements
supports application releases from development to deployment
engages in post-implementation analysis
identifies risks, vulnerabilities, and security issues
acts as a liaison between users, internal technology groups, and vendors
participates in ownership of support project items, ensuring stability, efficiency, and effectiveness

Requirements:

5-8 years experience in an Application Support role
experience installing, configuring or supporting business applications
experience with some programming languages and willingness/ability to learn
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem management tools
good all-round technical skills
effectively share information with other support team members and with other technology teams
ability to plan and organize workload
consistently demonstrates clear and concise written and verbal communication skills
ability to communicate appropriately to relevant stakeholders
strong knowledge/experience of Unix/Linux commands & shell scripting
strong knowledge/experience of database platforms such as Oracle, OraaS & MongoDB
knowledge/experience of WebSphere and Open Shift platforms
knowledge/experience of job scheduling tools such as Autosys
knowledge/experience of application monitoring tools like ITRS Geneos & App Dynamics

What we offer:

Medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
planned time off (vacation), unplanned time off (sick leave), and paid holidays
discretionary and formulaic incentive and retention awards

Additional Information:

Job Posted:
August 19, 2025

Expiration:
August 25, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Applications Support Sr Analyst

Citi

Location:United States, Irving

Category:IT - Administration

Contract Type:Employment contract