Applications Support Sr Analyst, Citi

Citi

Location:
Australia, Sydney

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Apps Support Sr Analyst role at Citi involves running and maintaining the production environment for Credit Risk Applications and providing technical and business support to users. The position focuses on creating a robust Production Support platform while collaborating with teams globally to deliver world-class client service. Responsibilities include maintaining system stability, resolving incidents, designing contingency plans, and driving automation initiatives.

Job Responsibility:

provides technical and business support for users of Citi Applications, including quick resolution of app issues
maintains production environments with observability, resiliency, and recoverability
manages, maintains, and supports applications and their operating environments
performs controlled resolution of incidents and problems, including prioritization and escalation
champions stability initiatives to enable high availability for Business-As-Usual
ensures incident and problem management procedures are diligently followed
implements and drives automations focused on productivity improvements
communicates complex information confidently with operations and technology partners
assesses risk and impact of production issues, escalating appropriately

Requirements:

5-8 years experience in an Application Support role
experience installing, configuring or supporting business applications
experience with some programming languages and willingness/ability to learn
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem Management Tools
good all-round technical skills
effectively share information with other support team members and with other technology teams
ability to plan and organize workload
consistently demonstrates clear and concise written and verbal communication skills
ability to communicate appropriately to relevant stakeholders

Nice to have:

support experience in the financial industry
UNIX shell scripting
Python/PERL skills
knowledge of Microsoft based operating systems
experience with Autosys/CONTROL-M or other schedulers

What we offer:

rewarding work in a supportive environment
clear opportunities for progression
exciting company benefits

Additional Information:

Job Posted:
May 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Applications Support Sr Analyst