Applications Support Sr Analyst, Citi

Citi

Location:
India, Pune

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Applications Support Sr Analyst is a professional role tasked with providing technical and business support for users of Citi applications, ensuring stability, efficiency, and functionality. Responsibilities include troubleshooting, performing risk assessments, collaborating with development teams, and maintaining operational applications.

Job Responsibility:

Provide quick resolutions to app issues
Drive stability, efficiency and effectiveness improvements
Maintain application systems running in daily operations
Manage, maintain and support applications and their operating environments
Perform start of day checks, continuous monitoring, and regional handover
Perform same day risk reconciliations
Develop and maintain technical support documentation
Assess risk and impact of production issues and escalate to business and technology management
Ensure storage and archiving procedures are functioning correctly
Formulate and define scope and objectives for application enhancements and problem resolution
Review and develop application contingency planning
Collaborate with development and production support teams to prioritize bug fixes
Participate in application releases, testing and deployment
Engage in post implementation analysis
Identify risks, vulnerabilities, and security issues
Communicate impact of issues effectively
Act as liaison between users, technology groups, and vendors
Raise problems to relevant technology and business teams while adhering to SLAs
Coach and train new recruits
Participate in support projects focused on stability, efficiency, and effectiveness

Requirements:

5-8 years experience in an Application Support role
Experience installing, configuring or supporting business applications
Experience with some programming languages and willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/experience of problem Management Tools
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholder

Additional Information:

Job Posted:
June 04, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Applications Support Sr Analyst