Applications Support Sr Analyst, Citi

Citi

Location:
United States, Tampa

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

87280.00 - 130920.00 USD / Year

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Job Description:

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. The role requires strong analytical skills, communication skills, and the ability to handle and prioritize complex tasks within a team environment.

Job Responsibility:

Build, support and promote RunBook Automation (RBA) as the orchestration tool among all SMBF Applications
prioritize applications for adoption based on their criticality and to secure agreement of senior management / stakeholders from the respective teams
coordinate adoption of RBA by SMBF Applications for One-Touch Resiliency, removing obstacles and finding ways to expedite such adoption
provide regular updates to management including accomplishments, challenges, risks and dependencies
collaborate with respective technology teams to get API's from them for inclusion within RPA for smooth automation of various infrastructure activities
ensure safety and security of the RBA platform and collaborate with CISO to secure their certification
utilize Agile methodology and tools (JIRA, Confluence) for new onboardings, developments of new features, enhancements, effective backlog refining, stakeholder reporting, and knowledge management, promoting transparency and efficient workflow
organize team to provide 24x7 support for RBA and handle escalations at any time
drive continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, knowledge management, performance tuning, and user training
participate in review meetings, relating technology tools strategies to business requirements
assure adherence to all support process and tool standards and work with management to create new and/or enhance processes to ensure consistency and quality in 'best practices' across the overall support program
perform other duties and functions as assigned
appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.

Requirements:

7-10 years of experience in IT industry, including in Software Engineering / large development projects
solid development background with knowledge of Java, Python, Spring boot etc.
strong background in popular relational and non-relational databases (particularly ORACLE and MSSQL), with proficiency in SQL is desirable
experience in automation, developing web applications, ensuring application performance and responsiveness, collaborating across software development areas, and implementing security measures is a must
intermediate level experience in a Production Management / Core Services Support role
project management with demonstrable results in improving IT services
ability to plan and prioritize workload
consistently demonstrates clear and concise written and verbal communication skills
ability to communicate appropriately to relevant stakeholders.

Nice to have:

Master’s degree in technology or business management
project management certification.

What we offer:

Medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages (planned time off, unplanned time off, paid holidays)
discretionary and formulaic incentive and retention awards.

Additional Information:

Job Posted:
September 19, 2025

Expiration:
September 23, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Applications Support Sr Analyst