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Robert Half Logo Robert Half · IT - Administration

Applications Support Specialist

United States, King of Prussia, Pennsylvania · Job Posted April 19, 2026
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Job Description

We are looking for a skilled Applications Support Specialist to provide operational and administrative support within a global learning management system. Based in King of Prussia, Pennsylvania, this role focuses on ensuring efficient training delivery, system maintenance, and troubleshooting to enhance user experiences. This is a long-term contract position with opportunities to work onsite up to three times per week or remotely within the Eastern or Central time zones.

Job Responsibility

  • Manage the creation, updating, and maintenance of training items, curricula, and learning plans within the SuccessFactors platform
  • Configure assignment rules and target audiences to streamline training assignments for Commercial learners
  • Set up courses and sessions, oversee enrollments, and handle completion tracking and equivalency approvals
  • Address system and access issues, escalating complex challenges to IT or enterprise teams as necessary
  • Troubleshoot user access, assignment, and completion problems, providing clear guidance to stakeholders
  • Generate compliance and completion reports while validating data accuracy using Excel
  • Support the deployment of new learning initiatives, such as curriculum launches and campaign-based assignments
  • Communicate timelines and status updates to stakeholders to ensure consistent and smooth learning experiences
  • Adhere to established governance standards, including naming conventions and metadata protocols
  • Contribute to continuous improvement efforts by participating in forums and suggesting incremental process enhancements

Requirements

  • Strong proficiency in managing and configuring learning management systems, particularly SuccessFactors
  • Exceptional skills in troubleshooting system-related issues and providing user support
  • Experience in generating and analyzing reports using Microsoft Excel
  • Familiarity with compliance standards and training documentation practices
  • Ability to collaborate effectively with stakeholders and cross-functional teams
  • Knowledge of governance procedures, including SOPs and metadata standards
  • Demonstrated ability to manage high-volume training requests with accuracy and efficiency
  • Strong communication and organizational skills to support consistent learner experiences

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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