Applications Support Senior Manager

• Manages one or more apps support teams
• Provides technical oversight across systems and applications
• Provide a holistic view of the production environment for both technology and business management
• Provide guidance on feedback reviews with development managers
• Performs controlled resolution of incidents and problems including prioritization and escalation
• Consults with the primary clients of the application
• Requires awareness of audit and compliance related issues
• Contributes to formulation of strategies for apps support and other functional areas
• Champion stability initiatives to enable application high availability
• Ability to handle incidents, problems and change at a global enterprise level
• Responsible for delivery of end results and shares responsibility for budget management
• Manages customer satisfaction requirements of operational procedures
• Exhibits sound and comprehensive communication and diplomacy skills
• Focus on people development, evaluating subordinates' performance
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made

• 6-10 years experience in an Apps Support role would be an added advantage, but not essential
• Experience with people management
• Highly assertive communications skills, commanding personality
• Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication
• Must show confidence in all communications
• Experience with application support would be an added advantage, but not essential
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholde

Master's degree preferred

• Discretionary and formulaic incentive and retention awards
• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays