Applications Support Senior Manager, Citi

Citi

Location:
United States, Irving

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

173000.00 USD / Year

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Job Description:

Citibank, N.A. seeks an Applications Support Senior Manager for its Irving, Texas location. The role involves designing and developing solutions to complex applications problems, system administration issues, or network concerns, and providing support for Treasury & Trade solutions Global Payments & Receivables suite of applications for production stability and efficiency.

Job Responsibility:

Design and develop solutions to complex applications problems, system administration issues, or network concerns
Perform systems management and integration functions
Provide support for Treasury & Trade solutions Global Payments & Receivables suite of applications for production stability and efficiency
Conduct feedback reviews, ensuring issues and long-term strategic fixes are tracked to closure
Perform controlled resolution of incidents and problems, prioritization, escalation, root cause analysis with follow-through to resolution
Involved in audit and compliance related issues
Lead stability initiatives for application high availability for Business-As-Usual, monitoring, failover and resiliency
Handle incidents, problems and change at a global enterprise level
Delivery of end-results
Assess customer requirements for operational procedures to achieve suitable outcomes for stakeholders
Collaborate for escalation and management of production issues
Design and execute mature monitoring models covering Hardware, Websphere, Database, Network, Application flows and architecture dashboards using Geneos ITRS, Kibana and App Dynamics
Execute Engineering & Tools Adoption work stream for Global Payments & Receivables suite of applications
Develop solutions for end-to-end observability framework for monitoring workflows
Work with development and testing team for new application development analysis, design, User Acceptance and performance test reviews
Coordinate with internal technology stakeholders for technical issue analysis, escalation and resolution in production
Involved in production support side for application development requirement analysis, design and new processes
Design automated solutions for global payment & receivables applications, daily checkouts, and code comparison between primary & second sites
Define, record, and execute application disaster recovery plans and procedures
Perform Datacenter switches between Production and Continuity of Business servers using Network switches, DNS configuration and IP assignation
Lead and coordinate strategic initiatives at Enterprise, sector and LOB levels to ensure application stability and resiliency
update status that is reportable to regulatory agencies

Requirements:

Bachelor’s degree, or foreign equivalent, in Applied Computer Science, Computer Applications, IT or related field
6 years of progressive, post-baccalaureate experience as a Production Support Lead, Sr Technical Consultant, Sr Project Lead, Team Lead, Tech Lead Analyst, Sr. Analyst, or related position in the global payments technology domain
Production support and services for global payments and receivables applications
Geneos ITRS, ElasticSearch, Kibana, Logstash, Splunk, AppDynamics, Glassbox, Grafana
Wily, Micro-Strategy, Power BI & Mongo Charts
Computer architecture and software engineering
Management Information Systems
Financial accounting and analysis
Workflow Observability & Monitoring techniques skills
Java, J2EE, JMS, Apache Tomcat, IBM WebSphere, IBM MQ, IBM ConnectDirect, Apache Kafka, Zookeeper, ShellScript, Oracle Database (RDBMS), PL/SQL MongoDB, Python, JDBC, TeamCity, U-Deploy, Docker, OpenShift

What we offer:

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Additional Information:

Job Posted:
April 26, 2025

Expiration:
June 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Applications Support Senior Manager

Citi

Location:United States, Irving

Category:IT - Software Development

Contract Type:Not provided