Applications Support Senior Group Manager

• Senior Stakeholder management - facing off to cluster heads, payments product EXCO, technology & ops heads
• Production Management for the complex and diverse EMEA clusters - 50 countries encompassing 350 production applications, multiple branches, Critical Business Services and FMIs & Clearing systems
• Manage the complex Payments Regulatory Environment for UK and CEP legal entities – responsible for ensuring accurate and timely PSD and DORA reporting
• Director level senior coverage for EMEA overlapping with NAM and Asia
• this will allow us provide global follow the sun senior management capability for payments production management
• Responsible for EMEA rollouts of modernized strategic payment platforms
• Drive stability and resiliency across EMEA payment flows
• Applies in-depth understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area
• Establishes strategic plans for function
• Understands how the apps support function integrates within the overall organization to contribute to achieving business objectives
• Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions
• Influences and negotiates with senior leaders (across functions)
• may communicate with external parties
• Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval
• Performs other duties and functions as assigned
• Own and lead disaster recovery plans
• Lead and deliver local staff forums, present global, regional and location news encouraging global collaboration
• Contribute to define and Implement standard methodologies for the department
• Ensure transparency and consistency across teams in the region and globally
• Ensure team adheres to standard methodologies and process including driving compliance to clockwork, resilience and capacity planning
• Develop positive relationship with the infrastructure & other functional support teams to drive efficiency
• Set measurable / challenging goals for self and team ensuring continuous improvement and self-development of staff
• Ensure development plans are in place for staff
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

• Relevant advanced level experience in an Apps Support role with extensive experience in business, functional and people management
• Experience of senior stakeholder management
• Quality orientation with a strong eye for detail
• Process driven approach with an appreciation of industry best practice
• Detailed-oriented, with strong analytical skills
• Develops and maintains effective and positive working relationship with peers, stakeholders and management
• Pro-active, organized, thorough and energetic
• Excellent communicator, presenting to senior management level stakeholders
• Manager of managers in a diverse distributed environment
• Demonstrable track record of impactful organizational improvement
• Demonstrable senior Application Support or project management experience relating to distributed teams and managing managers
• Drive and determination: Demonstrates self-motivation and drive and shows determination to achieve goals
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholders

Bachelor’s/University degree, Master’s degree preferred and managerial experience

• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources