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Citi Logo Citi · IT - Administration

Applications Support Senior Analyst

India, Pune · Job Posted June 14, 2026
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Job Responsibility

  • Provides technical and business support for users of Citi Applcations
  • Partner with multiple technology teams to ensure appropriate integration of functions to meet goals
  • Perform Incident/Outage Management
  • Investigation of incidents reported across a range of applications within our Custody Digital Assets and Settlements applications
  • Engagement with ITIL processes including Major Incident management, problem management, change management etc
  • Operate independently to identify process bottlenecks and proactively drive improvements
  • Experience in performing resiliency activities such as disaster recovery coordination
  • Confidently handle outage communication with stakeholders in Business and Operations
  • Actively participate in defining and implementing application onboarding guidelines and standards
  • Acts as SME to senior stakeholders and /or other team members
  • Appropriately assess risk when business decisions are made

Requirements

  • 6 plus years experience in an Application Support role
  • Practical problem solving and strategic thinking skills
  • Demonstrated leadership, interpersonal skills and relationship building skills
  • Service oriented attitude
  • Ability to work in a fast-paced environment
  • Experience working or leading requirement gathering efforts for multiple large development projects at one-time
  • Proficient using basic technical tools and systems
  • Good interpersonal and communication skills
  • Good all-round technical skills
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to communicate appropriately to relevant stakeholders
  • SQL Server – SQL, Stored Procedures
  • Oracle or other RDBMS
  • Database performance and tuning
  • Cloud Technologies (e.g., Openshift) and Micro Services
  • Elastic Stack (ELK), Grafana, Google Cloud Observability (GCO) preferred
  • Blockchain and Crypto Currency Technology Fundamentals Understanding of distributed ledgers, consensus mechanisms, and cryptographic principles as they apply to digital asset custody and settlement workflows
  • Cloud and Distributed Technology Support Experience Experience in supporting target technology stacks such as ECS, OpenShift, and microservices at L2/L3 level in distributed, cloud-native environments
  • Site Reliability Engineering (SRE) Hands-on experience with modern observability, monitoring tools, automation tools, and resiliency management — including Open Telemetry, Grafana, and Google Cloud Observability (GCO)
  • AI Tools & Continuous Learning Familiarity with AI-assisted tools and a demonstrated willingness to continuously learn and adopt emerging technologies to enhance support efficiency and innovation
  • Bachelor’s/University degree or equivalent experience
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  • 5-8 years experience in an Application Support role
  • Experience installing, configuring or supporting business applications
  • Experience with some programming languages and willingness/ability to learn
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/ experience of problem Management Tools
  • Good all-round technical skills
  • Effectively share information with other support team members and with other technology teams
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  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
  • Start of day checks, continuous monitoring, and regional handover
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation
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  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner
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  • 8 years experience in an Application Support role
  • Experience installing, configuring or supporting business applications
  • Experience with some programming languages and willingness/ability to learn
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/ experience of problem Management Tools
  • Good all-round technical skills
  • Effectively share information with other support team members and with other technology teams
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  • Provides technical and business support for users of Citi Applications
  • Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
  • Start of day checks, continuous monitoring, and regional handover
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner
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Applications Support Senior Analyst

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth di...
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Singapore , Singapore
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8 years + experience in an Application Support role
  • Experience installing, configuring or supporting business applications
  • Windows OS, Linux platform, Autosys, Sybase & Oracle, Mysql server, Automation
  • Experience with some programming languages and willingness/ability to learn
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/ experience of problem Management Tools
  • Good all-round technical skills
Job Responsibility
Job Responsibility
  • The Application Support Senior Analyst provides technical and business support for users of Citi Applications
  • Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
  • Start of day checks, continuous monitoring, and regional handover
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management
  • Ensures that storage and archiving procedures are in place and functioning correctly
  • Fulltime
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Citi
Expiration Date
Until further notice
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Requirements
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  • 7-10 years of experience in System Analysis, Applications Support roles
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  • Provide front line support Citi’s proprietary technologies
  • Hands-on investigation and issue resolution, incident management
  • Being passionate about taking part in initiatives to improve the production platform
  • Manages, maintains, and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
  • Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover, and resiliency
  • Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner
  • Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
  • Communicate effectively with operations, technology, and business partners on a regional or global basis
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