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Citi Logo Citi · IT - Administration

Applications Support Senior Analyst

Indonesia, Jakarta · Job Posted February 14, 2026
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Job Description

Applications Support Senior Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Job Responsibility

  • Maintain, identify and define enhancements to existing applications and their operating environments
  • Analyze existing system logic and use evaluative judgment to make recommendations and implement enhancements or fixes
  • Formulate and define scope and objectives for changes through research and fact-finding
  • Document requirements
  • Partner with appropriate development and production support areas
  • Participate in validation and testing activities
  • Assess the applicability of previous or similar experiences and evaluate options under circumstances not covered by procedures
  • Exchange ideas and information in a concise and logical manner
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets

Requirements

  • 0-2 years experience or interest about apps support procedures, concepts and of other technical areas
  • Participation in some process improvements
  • Be able to work under pressure
  • Analytical and troubleshooting skills
  • Knowledge in banking applications and server infrastructure
  • Good interpersonal and communication skills, great teammate
  • Bachelor’s/University degree or equivalent experience
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