Applications Support Senior Analyst, Citi

Citi

Location:
India, Chennai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business.

Job Responsibility:

Provides technical and business support for users of Citi Applications
Providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements
Maintains application systems that have completed the development stage and are running in the daily operations of the firm
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Start of day checks, continuous monitoring, and regional handover
Perform same day risk reconciliations
Develop and maintain technical support documentation
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner
Ensures that storage and archiving procedures are in place and functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolution
Reviews and develops application contingency planning to ensure availability to users
Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
Participate in application releases, from development, testing and deployment into production
Engages in post implementation analysis to ensure successful system design and functionality
Considers implications of the application of technology to the current environment
Identifies risks, vulnerabilities and security issues
communicates impact
Ensures essential procedures are followed and helps to define operating standards and processes
Act as a liaison between users/traders, interfacing internal technology groups and vendors
Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements
Acts as advisor or coach to new or lower level analysts
Provides evaluative judgment based on analysis of factual information in complicated and unique situations
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
Performs other duties and functions as assigned

Requirements:

7+ years of experience
Hadoop, Linux and Unix knowledge is must have
Ability to work in an Offshore/Onsite support model
High attention to detail
Ability to develop collaborative relationships and communicate to management in a clear, concise manner
Maintain high standards despite pressing deadlines
Solve problems quickly and efficiently
Ability to step back and understand the context of problems before applying analytical skills to address the issues
Strong knowledge of general business, corporate and government cultures
Ability to handle highly sensitive, confidential, and non-routine information
Self-starter with excellent anticipation skills
problem solving
follow up
Demonstrated dependability and sense of urgency about getting results
Demonstrates high degree of integrity and confidentiality
Strong organizational skills
Comfortable working in a sometimes hectic, high stress environment
Ability to work well under pressure, adapt to unexpected events, prioritize and multi-task in a deadline driven environment
Should be able to prioritize a variety of time-sensitive tasks
Have excellent judgment, independent thinker and inventive
Teammate with a positive attitude
High degree of integrity, professionalism, diplomacy, and discretion required
Bachelor's/University degree or equivalent experience

Nice to have:

Experience in Technical Production Support roles preferably within a large scale, global financial services organization
Experience as a member of a Production Support group in a high availability / critical environment
Experience in providing communications across business and technology partners at varying levels, across a medium to large scale enterprise
Production support experience in specific wealth management application domains is highly desired
Working with various interfacing teams across multiple locations and time-zones
Supporting multiple applications, establishing ITIL standard methodologies, processes, and procedures
Executing effective support and process models
Ability to Analyse and Correct Data
Experience in Incident, Problem Management: Incident tracking & reporting
Problem tracking & reporting until resolution to ensure reduction of production Incidents
Experience in setting up and working with Diagnostics and Analytical tools like HP Diagnostics, ITRS etc. that improves efficiency
Automated Deployment tools like uDeploy etc
Experience in change and Release Management
Experience in dealing with Vendor Application Teams

Additional Information:

Job Posted:
September 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Applications Support Senior Analyst