Applications Support Senior Analyst, Citi

Citi

Location:
Singapore, Singapore

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Olympus is a next-generation data fabric to streamline data sources across ICG. It supports industry-leading analytics, client, regulatory, surveillance, supervisory, risk and finance reporting, and data science solutions. Olympus is built on a Big Data platform with technologies under Cloudera distribution. The role involves ensuring application stability and performance, resolving issues, and improving processes within the production environment.

Job Responsibility:

Provides technical and business support for users of Citi applications
maintains application systems that are in production
manages and supports applications and their operating environments
performs start-of-day checks, continuous monitoring, and regional handover
performs same-day risk reconciliations
develops and maintains technical support documentation
identifies ways to maximize the potential of applications used
assesses risk and impact of production issues and escalates to management
reviews and develops contingency planning for applications to ensure availability
partners with development and production support teams to prioritize bug fixes and support tooling requirements
participates in application releases from testing to deployment
engages in post-implementation analysis
communicates risks, vulnerabilities, and security issues
ensures essential procedures and helps define operating standards
acts as a liaison between users, internal technology teams, and vendors
actively engages in and owns support project items covering stability, efficiency, and effectiveness initiatives

Requirements:

5-8 years experience in an Application Support role
experience installing, configuring or supporting business applications
experience with some programming languages and willingness/ability to learn
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem Management Tools
good all-round technical skills
effectively share information with other support team members and with other technology teams
ability to plan and organize workload
consistently demonstrates clear and concise written and verbal communication skills
ability to communicate appropriately to relevant stakeholder

Nice to have:

UNIX/Linux
UNIX/Linux/Windows
advanced scripting, automation, debugging
OS/Administration Certifications preferred
SQL/ORACLE/SYBASE
advanced query writing and debugging
data analytics and reporting abilities
programming languages desirable: Shell scripting
Perl scripting
C or C++ familiarization
C#, .Net, Java, HTML5 familiarization
Hadoop/Big Data Platform skills including HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka
daily performance monitoring of big data platforms
scheduler/Monitoring tools like Autosys/CONTROL-M
PowerShell
Python
Java

What we offer:

Equal opportunity employer
accessibility accommodations for applicants with disabilities

Additional Information:

Job Posted:
June 10, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Applications Support Senior Analyst