Applications Support Senior Analyst, Citi

Citi

Location:
United States, Tampa

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

122250.00 - 130978.00 USD / Year

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Job Description:

Provide technical and business support for Citi Applications, analyze system trends, perform risk assessments, and maintain production environments. Collaborate with various teams to ensure remediation of risks and prioritize bug fixes.

Job Responsibility:

Provide technical and business support for users of Citi Applications by providing quick resolutions to application issues and by driving stability, efficiency, and effectiveness improvements
Provide production support, monitor production servers and scheduled jobs, address incidents, receive requests from end-users, and analyze and respond with solutions
Escalate issues to the IT teams, where necessary, including developers, system engineers, and database administrators
Maintain and support applications and their operating environments, focusing on stability, quality, and functionality against service-level expectations
Perform same-day risk reconciliations and develop and maintain technical support documentation
Analyze risk frameworks and perform detailed proactive assessments of new product functionalities and applications being introduced into the production environment via monthly releases
Identify any new risks that are introduced and collaborate with accountable owners to analyze product development, architecture, and infrastructure support
Ensure remediation or mitigation prior to production introduction
Participate in application releases, from development, testing, and deployment into production
Engage in post-implementation analysis to ensure successful system design and functionality
Partner with appropriate development and production support areas to prioritize bug fixes and support tooling requirements

Requirements:

Bachelor’s degree, or foreign equivalent, in Information Technology, Computer Science, Computer Engineering, Software Development, or a related field, and five (5) years of experience in the job offered or in a related IT occupation providing production support and configuring application monitoring within the financial services industry
Using ITSM to define processes including Change Excellence, Production Readiness, Service Risk Framework, and COB (Continuity of Business) to manage the IT services
Applying ITIL best practices and guidelines to define a systematic approach and methodology to improve service management practices, maturity, and quality
Tracking technical incidents and alerts throughout their lifecycle including detecting, raising tickets, sending communications, coordinating with different groups, resolving incidents, and performing post-incident analysis
Analyzing system trends including system usage, disk usage, and performance to proactively identify issues and mitigate them before impact
Diagnosing and resolving application issues by investigating component logs using Shell scripts and querying DB using SQL
Utilizing AppDynamics and ITRS Geneos to set up relevant monitoring and alerts for applications, servers, and databases

What we offer:

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Additional Information:

Job Posted:
July 22, 2025

Expiration:
September 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Applications Support Senior Analyst

Citi

Location:United States, Tampa

Category:IT - Administration

Contract Type:Employment contract