Applications Support Senior Analyst, Citi

Applications Support Senior Analyst

Citi

Location:
United Kingdom, Belfast

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Applications Support Senior Analyst role at Citi's Commodities Production Management team, providing support to the Commodities trading business including Trading, Operations, Middle Office, and downstream partners in a global financial institution.

Job Responsibility:

Work within Global Commodities Production team to provide stability and support to Commodities trading business
Deliver efficiency and stability through automation, failover testing and incident and problem management lifecycles
Use Site Reliability Engineering methods to improve availability and performance of applications
Deliver TOIL reduction via automation, resiliency and observability
Manage, triage, communicate and resolve live business impacting incidents
Deliver observability and analytical insights into application performance and capacity with proposed solutions
Work to implement scalable solutions from a tooling catalogue

Requirements:

Relevant experience in an Application Support role
Site Reliability Engineering experience
Knowledge/experience of Problem Management Tools and Incident management process
Demonstratable experience in providing Automation and TOIL reducing solutions
Strong analytical and technical skills
Effective written and verbal communications
Experience with Oracle, Mongo, SQL, ITRS, Grafana, Kibana, Kafka, UNIX, OTEL
Ability to plan and organize workload and triaging effectively based on urgency

What we offer:

27 days annual leave plus bank holidays
Discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to learning and development resources

Additional Information:

Job Posted:
September 02, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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