Applications Support Senior Analyst, Citi

Citi

Location:
United Kingdom, London

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

This role provides excellent exposure to a continually improving Commodities Technology Stack and industry award-winning Business Desks in Global Markets. We have direct ability to liaise and own issues outside of Commodities technology, such as middle office, operations, front office, business unit management and other support teams giving opportunities to facilitate effective and timely resolution to user queries and issues. Internal Citi and External Markets training is highly supported as we look to develop and maintain our Analysts, with best of class development options.

Job Responsibility:

Handling day to day BAU support for the Global Commodities business and associated downstream teams
Resiliency to ensure near 100% availability of applications and associated infrastructure
Providing business support for mission critical trading system used by Sales & Trading and back office users
Supporting all aspects of Commodities trade life cycle flows including Pricing, ECN connectivity, trade booking & executions, Risk Management, middle office and back office and regulatory reporting flows
Raising problems to appropriate technology and business teams, while adhering to Service Level Agreements
Building and maintaining technical support documentation
Acting as a liaison between users/traders, interfacing internal technology groups and vendors
Participating in application releases, from development, testing and deployment into production
Performing post release checkouts after application releases and infrastructure updates
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
Working with Development partners to prioritize bug fixes and support tooling requirements
Ensuring all productions issues are logged and updated as per the Support team policies and procedures
Effectively sharing information with other support team members and with other technology teams
Handling EOD Batch Issue and delivering the risk to trading desk and downstream systems
Persuading and influencing others through strong and comprehensive communication and diplomacy skills
Appropriately assessing risk when business decisions are made.

Requirements:

Sound knowledge on Business / understanding of financial markets and products
Experience with Messaging Technologies (TIBCO EMS / SOLACE a plus)
Experience with real-time monitoring systems such as ITRS Netagent, APP Dynamics or Splunk
Job scheduling tool such as Autosys
Issue tracking and reporting using tools such as Service Now, JIRA
Knowledge/ experience of problem Management Tools
Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware)
Prior experience in supporting Front Office trading booking and Risk systems
Working knowledge of Oracle SQL. (Able to build ad hoc SQL queries)
Prior experience with UNIX plus an ability to navigate the system and core administration functions
Working knowledge of Python Scripting
Demonstrable track record of hands-on application support experience in a global markets related business
Exposure to Cloud technologies and DevOps (CI/CD) tools and techniques
Working knowledge of Openlink product
Prior E-trading Experience
Knowledge of Microsoft operating systems/components
Strong analytical skills & attention to detail
IT (spreadsheet/analytical/modeling skills)
Positive attitude and keen to learn
Ability to work under stress and time constraints
Ensure all productions issues are logged and updated as per policies and procedure
Ability to plan and organize workload
Strong client facing skills, both verbal and written
Excellent team player and standout colleague.

Nice to have:

Experience with Messaging Technologies (TIBCO EMS / SOLACE a plus)
Experience with real-time monitoring systems such as ITRS Netagent, APP Dynamics or Splunk
Exposure to Cloud technologies and DevOps (CI/CD) tools and techniques
Prior E-trading Experience.

What we offer:

27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources.

Additional Information:

Job Posted:
May 01, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Applications Support Senior Analyst