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Applications Support Senior Analyst

https://www.citi.com/ Logo

Citi

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Location:
United States , Tampa

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

145642.00 USD / Year
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Job Description:

Citibank, N.A. seeks an Applications Support Senior Analyst for its Tampa, Florida location. Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Responsibility:

  • Identify, analyze, and document problems with program function, output, online screen, or content
  • Develop and execute software tests to identify problems and their causes
  • Document software and application defects and report defects to software or web developers
  • Monitor, maintain and improve software solutions that support Citi’s Custody and Clearing business
  • Collaborate with development, infrastructure and operation teams to identify stability risks and proactively remediate providing optimal solutions
  • Engage in crisis management efforts by resolving incidents reported across diverse range of applications within the Custody business
  • Monitor batch stability, identify areas for efficiency improvements, and prioritize implementation of solutions
  • Troubleshoot production outages determining root cause and devising solution for rapid services restoration
  • Conduct post-mortem analysis of outages
  • Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems
  • Develop and maintain Production Support runbooks for service and recoverability maintenance
  • Document procedures and activities required for management of different outage scenarios, holidays, special events, and systems upgrade
  • Ensure all production issues are recorded per Citi’s Problem Management Policy
  • Confer with users to understand the nature of information to be computed and the way processes
  • Analyze business requirements and evaluate existing system capabilities to ensure operational requirements are properly addressed in the system
  • Analyze asset-related data and electronic trade settlement data stored in SQL server to ensure optimal system performance
  • Coordinate applications maintenance processes including software upgrades, contingency procedures, and applications and infrastructure capacity management
  • Validate changes made in the infrastructure and the partner systems that affect Custody applications
  • Review applications contingency procedures and periodically test Contingency of Business in compliance with the policies
  • Optimize contingency procedures, participate in cybersecurity fire drills, and develop business risks reduction plans
  • Identify performance bottlenecks by observing stability patterns and utilizing system diagnostic tools, and drive necessary enhancement efforts
  • Identify manual touch point activities and define target plan to develop auto-recoverability
  • Analyze existing monitoring systems to identify opportunities to optimize alerting efficiencies
  • Enhance systems compatibility and information flow within organization
  • Coordinate installations and upgrade of computer programs and systems
  • Use object-oriented programming languages and client server applications in applications development processes

Requirements:

  • Bachelor’s degree (3 or 4-year), or foreign equivalent, in Computer Science, Computer Engineering, Math, Physics, or related field
  • 5 years of progressive, post-baccalaureate experience as a Software Engineer, Technology Lead, or related position providing end to end solutions
  • Systems management, Integration, Optimization and Performance monitoring
  • Relational database management systems: Oracle, MS SQL server
  • OS/Hardware : Microsoft Windows Servers , MSaaS Servers
  • Scheduling tools: Autosys, Control-M, Cron job, and Windows Task Scheduler
  • File/Message transfer applications: IBM Websphere MQ, Connect Direct, and FTP/SFTP
  • Programming Knowledge: Shell Scripting, HTML, SQL, PL/SQL, Java, Windows PowerShell, Python
  • Software delivery: GitHub, UDeploy, OpenShift, ECS, and Kubernetes
  • Developing and enhancing infrastructure management and data analysis dashboards using Monitoring tools: ITRS Geneos, Splunk, Tableau, Kibana and App Dynamics
What we offer:
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Additional Information:

Job Posted:
April 05, 2026

Expiration:
May 12, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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