Applications Support Senior Analyst, Citi

Citi

Location:
United States, Tampa

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

139194.00 USD / Year

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Job Description:

Citibank, N.A. seeks an Applications Support Senior Analyst to provide user support for financial software applications and ensure stability of Private banking and wealth management systems, tools, and applications. The role involves providing data driven solutions for website performance, enhancing IT operations, and improving predictive issue identification with Site reliability Engineering methodology.

Job Responsibility:

Provide user support for financial software applications and ensure stability of Private banking and wealth management systems
Provide data driven solutions for website performance
Enhance IT operations and improve predictive issue identification with Site reliability Engineering methodology
Utilize Access Matrix and Hardware Security Module software for multifactor authentication and cybersecurity
Use functional and technical application knowledge to troubleshoot and perform root cause analysis
Setup, configure, and create domains for applications with Middleware tools
Assist user inquiries on data and provide complex queries using Oracle SQL, PL/SQL, and Microsoft SQL
Work on software code release deployments and technical/business checkouts
Execute required production controls for disaster recovery plans
Communicate complex technical issues to business users
Complete end-to-end application setup and configuration of infrastructure
Assist with website onboarding for financial domain, regulatory projects, and software upgrades
Partner with development and Citi infrastructure teams for mobile performance engineering initiatives
Implement application monitoring solutions and monitoring tools
Create programs to automate manual touch points, scheduling batches, and setting up critical application monitoring

Requirements:

Bachelor's degree in Computer Science, Computer Engineering, Electronic Engineering, Data Analytics, or related field
5 years of progressively responsible post-baccalaureate experience as an Applications Support Analyst, Systems Support Analyst, Technology Analyst or related position involving coding and data analytics in banking services domain
Experience with Access Matrix & Hardware Security Module for application security configuration
Experience with Papyrus software for document and data analysis and integration with IT infrastructure
Middleware administration for Web servers to setup application domains and integrate with services
Oracle SQL, PL/SQL, Microsoft SQL to extract data, review user issues and create reports
Unix Shell scripting and Python programming for automating complex manual deployment and monitoring tasks
Geneos ITRS, IBM Urban Code Deploy, and AppDynamics to configure proactive application monitoring setup, self-healing infrastructure and Performance dashboards
4 years of experience with Site Reliability Engineering methodologies to enhance Website Performance and predictive issue identification

What we offer:

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages including vacation, sick leave, and paid holidays
Discretionary and formulaic incentive and retention awards

Additional Information:

Job Posted:
September 09, 2025

Expiration:
October 28, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Applications Support Senior Analyst

Citi

Location:United States, Tampa

Category:IT - Administration

Contract Type:Employment contract