Applications Support Senior Analyst, Citi

Citi

Location:
United States, Irving

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

96400.00 - 144600.00 USD / Year

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Job Description:

The Apps Support Sr Analyst is a seasoned professional role that applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes. The role provides technical and business support for users of Citi Applications, driving stability, efficiency and effectiveness improvements to help the business succeed.

Job Responsibility:

Provides technical and business support for users of Citi Applications
Maintains application systems running in daily operations
Manages, maintains and supports applications and their operating environments
Start of day checks, continuous monitoring, and regional handover
Perform same day risk reconciliations
Develop and maintain technical support documentation
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management
Ensures that storage and archiving procedures are in place and functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolution
Reviews and develops application contingency planning to ensure availability to users
Partners with appropriate development and production support areas to prioritize bug fixes
Participate in application releases from development to production
Engages in post implementation analysis to ensure successful system design and functionality
Identifies risks, vulnerabilities and security issues
Ensures essential procedures are followed and helps to define operating standards
Act as a liaison between users/traders, interfacing internal technology groups and vendors
Acts as advisor or coach to new or lower level analysts
Active involvement in and ownership of Support Project items covering Stability, Efficiency, and Effectiveness initiatives
Assist in mining and analyzing large sets of data related to system performance
Support identification of gaps and opportunities for improvement in system reliability
Contribute to development of strategic roadmaps for improving SRE practices
Assist in defining and deploying key SRE metrics (SLIs, SLOs, error budgets)
Support implementation of feedback models and automated alerting systems
Conduct research and contribute to creation of artifacts to drive simplification and automation
Participate in root cause analysis and code optimization
Assist in reviewing and authoring operational procedures related to SRE best practices
Support distillation of complex technical information into executive-level narratives
Contribute to foundational and execution work streams for process improvement
Assist in developing and maintaining dashboards and reporting using observability stacks
Participate in on-call rotation and incident response activities

Requirements:

5-8 years experience in an Application Support role
Experience installing, configuring or supporting business applications
Experience with some programming languages and willingness/ability to learn
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Knowledge/ experience of problem Management Tools
Good all-round technical skills
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholder
Bachelor's/University degree or equivalent experience
Basic understanding of Observability Fundamentals: Golden Signals, Service Mapping, Business Transactions, Metrics-Logs correlations, Forecasting, and Trend analysis
Developing skills in Root Cause Analysis: Identifying faults in code, providing a clear path to resolution, implementing the change, and optimizing code for performance (O-notation)
Experience with at least one statistical computer language like Python, or an equivalent
Experience with data visualization tools and creating dashboards for monitoring and reporting on SRE metrics
Familiarity with on-call procedures, incident management tools, and SRE best practices
Excellent problem-solving skills and a willingness to learn and apply new SRE concepts

Nice to have:

Experience with data visualization tools and creating dashboards for monitoring and reporting on SRE metrics
Familiarity with on-call procedures, incident management tools, and SRE best practices

What we offer:

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages including vacation, sick leave, and paid holidays
Discretionary and formulaic incentive and retention awards

Additional Information:

Job Posted:
September 16, 2025

Expiration:
September 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Applications Support Senior Analyst