Applications Support Senior Analyst, Citi

Citi

Location:
Singapore, Singapore

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The App Support Senior Analyst is a seasoned professional role that provides technical and business support for users of Citi applications, driving stability, efficiency, and functionality while addressing technical challenges and ensuring operational effectiveness.

Job Responsibility:

Provides technical and business support for users of Citi applications
maintains application systems that have completed development stage and are running in daily operations
manages, maintains and supports applications and their operating environments
performs start-of-day checks, continuous monitoring, and regional handovers
performs same-day risk reconciliations
develops and maintains technical support documentation
identifies ways to maximize potential of applications used
assesses risk and impact of production issues and escalates to management
ensures storage and archiving procedures are functioning correctly
formulates scope and objectives for application enhancements and problem resolution
reviews and develops application contingency planning to ensure user availability
partners with development and production support areas to prioritize bug fixes and support tooling requirements
participates in application releases
engages in post-implementation analysis to ensure system design and functionality
identifies risks, vulnerabilities and communicates impact
ensures essential procedures are followed and defines operating standards
acts as liaison between users, technology groups and vendors
raises problems to appropriate teams
acts as advisor or coach to new analysts
ensures quality of work provided by self and team
participates in stability, efficiency, and effectiveness initiatives.

Requirements:

5-8 years experience in an Application Support role
experience installing, configuring or supporting business applications
experience with some programming languages and willingness/ability to learn
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem Management Tools
good all-round technical skills
effectively share information with other support team members and with other technology teams
ability to plan and organize workload
consistently demonstrates clear and concise written and verbal communication skills
ability to communicate appropriately to relevant stakeholders
6-8 years of strong application production support experience in the financial industry
experience using call/ticketing software
Hadoop/Big Data platform knowledge
working knowledge of Cloudera distribution components like HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka
very good knowledge on cluster performance tuning, effective resource usage, capacity planning, investigating
hands-on experience in supporting applications built on Hadoop
good understanding on regulatory submission processes across various geographical locations and global regulatory bodies
Linux experience (4-6 years)
good SQL experience in any RDBMS
experience with Autosys / CONTROL-M or other schedulers
knowledge of UNIX shell scripting, Python/Perl
experience using/troubleshooting Microsoft-based operating systems
experience with Office applications (Word, Excel)
knowledge/working experience of ITRS Active Console/other monitoring tools
knowledge/working experience of Autosys/scheduler.

Nice to have:

knowledge of ITRS Active Console/other monitoring tools
knowledge of Autosys/scheduler
Python/Perl experience.

Additional Information:

Job Posted:
June 10, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Applications Support Senior Analyst