Applications Support Senior Analyst Job at Citi (Chennai)

Applications Support Senior Analyst

Citi

Location:
India , Chennai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function. The Applications Support group is responsible for the production environment for a wide range of applications used by Finance, Risk, Compliance and Human Resources functions within the company. The team provides technical support to internal end-users and monitors the health of system’s processing across Citi’s proprietary applications and tools. Given Citi’s global presence, the successful candidate will support global and/or regional applications to ensure seamless 24 x 7 support working closely with counterparts globally in a follow-the-sun model, along with application development teams, technology infrastructure teams, project teams and the internal Finance, Compliance, and/or HR business lines. The position requires good analytical skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits.

Job Responsibility:

Provide front line support Citi’s proprietary technologies
Hands-on investigation and issue resolution, incident management
Being passionate about taking part in initiatives to improve the production platform
Manages, maintains, and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover, and resiliency
Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution
Assess risk and impact of production issues and escalate to business and technology management in a timely manner
Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
Communicate effectively with operations, technology, and business partners on a regional or global basis
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
Interact with software vendors to provide best solutions to business problems
Participates in disaster recovery testing
Participate in application releases, testing and deployment into production if required
Perform post release checkouts after application releases and infrastructure updates
Develop and maintain technical support documentation
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency

Requirements:

7-10 years of experience in System Analysis, Applications Support roles
Working experience with Unix or Linux environment
Experience handling ETL jobs with sound expertise in UNIX to identify issues at data level and trace file transfers from one system to another
Working experience supporting relational databases - Oracle, Microsoft SQL
Should have good expertise in database level analysis to trace issues to closure
Also, should have extensive experience in writing complex and efficient SQL DML statements
Experience in Incident, Problem Management: Incident tracking & reporting
Managing ticketed query system
ServiceNow knowledge is a plus (ITIL)
Knowledge of scheduling tools (such as Autosys)
Strong design & execution bend of mind to help resolve complex technical issues
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Has the ability to operate with a limited level of direct supervision
Bachelor's Degree in Comp science, IT, or other engineering disciplines

Nice to have:

It is desired but not mandatory to have experience with ETL/Database Development tools
Knowledge on data analysis and reporting tools is a plus

Additional Information:

Job Posted:
May 14, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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