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Citi Logo Citi · IT - Software Development

Applications Support Senior Analyst

India, Pune · Job Posted March 04, 2026
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Job Description

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Our vision is to create a positive experience for developers, and to remove all of the roadblocks causing frustration and impeding the delivery of high quality, secure code. Our purpose is to become trusted service providers, ISAs and development tools specialists, as well personal champions for developers to positively impact their development experience, enhancing their creativity and job satisfaction. Our mission is to help developers navigate, simplify and stabilise Citi tools and processes so they can put their time, energy, and passion into achieving their goals, developing quality products, making development at Citi a rewarding and satisfying experience. We want to make developing software in Citi easy, pleasant and safe.

Job Responsibility

  • Set up and configure bare metal / virtualized / cloud infrastructure for business applications
  • Help development teams on-board to modern CI/CD pipelines
  • Improve high availability, resilience, observability, maintainability and security of applications with industry standard and/or bank's internal solutions
  • Automating application releases, deployment, configuration and other aspects of software development lifecycle
  • Enabling connectivity between various components in distributed networks
  • Help migrating and upgrading systems to newer infrastructure
  • Champion a set of practical solutions for Information Security
  • Act as a gatekeeper for remediation requests from IS teams
  • Help developers to onboard to lightweight, effective security tooling both pre-commit and in the CI pipeline
  • Ensure that response times and reliability for security systems and data are of an acceptable standard
  • Smooth infrastructure processes
  • Take care of Firewall requests
  • Work with Unix and Wintel SAs, DBAs and other infrastructure teams to implement individual requests, and to improve the quality of service overall
  • Establish SLAs with infrastructure teams, and ensure that they are tracked
  • Challenge processes that make developers unproductive without compromising security
  • Make it easier to order servers, and easier to go to cloud
  • Drive improvements in tooling
  • Help our colleagues in CTI, developer tools and GIDA to improve and automate their own internal processes
  • Participate in automation of painful manual processes
  • Monitor the uptime of key services such as Bitbucket, Artifactory, JIRA, Confluence, uDeploy
  • Help our partners in CTI to provide performant tools including but not limited to: Confluence, ServiceNow, JIRA, Artifactory, Bitbucket
  • Take care of safe, consistent onboarding to Citi approved identity management solutions, and teach developers how to work with these systems
  • Automate
  • drive consistently for APIs over processes

Requirements

  • 6-8 years of relevant experience in an Engineering DevOps
  • Unix/Linux skills at a system admin level
  • Strong knowledge in computer networks and hands-on experience with their troubleshooting
  • Proficiency in scripting (e.g. bash/perl/python/powershell)
  • Some experience with Java build tools (Gradle/Maven preferred) and databases (Oracle/PostgreSQL preferred)
  • Experience with CI/CD tools and pipelines (Jenkins/TeamCity/Artifactory)
  • Understanding of distributed systems architecture, microservices, virtualization techniques
  • Good command of English - both written and spoken
  • Ability to plan and organize workload
  • Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
  • Bachelor’s degree/University degree or equivalent experience

Nice to have

  • Basics of ITIL practices (change/incident management)
  • Messaging middleware (Tibco, Solace, Kafka)
  • Any programming language (Java, Python, Go etc)
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