Applications Support Senior Analyst Job at Citi (Tampa)

Applications Support Senior Analyst

Citi

Location:
United States , Tampa

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

145642.00 USD / Year

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Job Description:

Citibank, N.A. seeks an Applications Support Senior Analyst for its Tampa, Florida location. Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Responsibility:

Design and develop solutions to complex application problems
Develop software system testing and validation procedures, programming, and documentation
Engage in testing, and deployment ensuring adherence to best practices in CI/CD pipelines
Coordinate installations and upgrades of programs and systems using Github, SVN, BitBucket, Harness, UDeploy, OpenShift, ECS, and Kubernetes
Use object-oriented programming and client server applications to triage application development and troubleshoot production issues to determine root cause and devise solutions for rapid services restoration and conduct post-mortem analysis of outages
Use Unix Shell Scripting, Perl, SQL, PL/SQL, HTML, XML, .Net, Java, Web Designing, Windows Scripting, Windows PowerShell, and Python to debug user issues reported
Modify existing software to correct errors, adapt it to new hardware, and upgrade interfaces and improve performance supporting Custody and Clearing business
Monitor functioning of equipment to ensure system operates in conformance with specifications using ITRS Genes, Splunk, and App Dynamics
Use Oracle, MS SQL Server, and Teradata to investigate issues, optimize stored procedures for performance, efficiency, and scalability, and identify and resolve performance bottlenecks by fine-tuning database
Conduct crisis management efforts to resolve incidents reported across applications
Use Unix shell and Windows PowerShell to develop programs to automate repeatable manual tasks
Analyze business requirements and evaluate existing system capabilities to ensure operational requirements are properly addressed
Consult on project status, proposals, or technical issues, including software system design and maintenance
Provide evaluation of business process, system process, and industry standards
Store, retrieve, and manipulate data for analysis of system capabilities and requirements
Assist with data processing projects
Coordinate installation of software systems
Evaluate reporting formats, costs, and security needs to determine hardware configuration
Create clear and concise documentation, including flowcharts, diagrams, and layouts, and software system topology
Train users to use new or modified equipment
Validate changes in infrastructure and partner systems
Review applications contingency procedures and test disaster recovery
Identify manual touch point activities and define target plan to develop auto-recoverability

Requirements:

Requires a Bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering or related field
5 years of progressive, post-baccalaureate experience as a Software Engineer, Technology Lead, or related position involving troubleshooting and debugging applications and systems for the financial services industry
5 years of experience must include: Systems management and integration
Performance monitoring and improvement of applications and systems
Troubleshooting and debugging applications and systems
Database management and optimization
Unix shell scripting, Perl, SQL, PL/SQL, HTML, XML, .Net, Java, web designing, Windows scripting, Windows PowerShell, and Python
Relational database management systems Oracle, MS SQL server
MS Windows Servers
Autosys, Control-M, Cron job, and Windows Task Scheduler
IBM Websphere MQ, Connect Direct, FTP/SFTP
GitHub, ECS, Kubernetes
ITRS Genes, Splunk and App Dynamics monitoring tools
At least 4 years must include: MSaaS Servers, UDeploy, OpenShift

What we offer:

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
discretionary and formulaic incentive and retention awards

Additional Information:

Job Posted:
December 31, 2025

Expiration:
January 21, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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