Applications Support Senior Analyst Job at Citi (Pune)

Applications Support Senior Analyst

Citi

Location:
India , Pune

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As an Apps Support Senior Analyst, you will take a central role in running and maintaining the production environment for Citi's critical Reference Data Applications – high visibility applications forming the backbone of Citi’s operations, serving hundreds of partner systems across Citi’s main businesses – Markets, Services, Banking, and Functions – enabling them to service our clients. You will join a high-performing team focused on building a robust Production Support platform using the latest technologies, AI-driven automation, and reliability techniques. Our mission is to deliver a world-class client experience by digitizing services, eliminating manual work, and ensuring our platforms can scale for growth. In this global role, you will provide support for our enterprise-critical applications, partnering closely with Application Support, Development, Infrastructure, Business, and Operations teams to ensure seamless service delivery.

Job Responsibility:

Provide technical and business support for Citi users, addressing daily queries and issues, driving stability, efficiency, and risk management improvements to help the department and overall business succeed
Provide resolution to critical incidents including prioritization, timely escalation and communication to key stakeholders, driving immediate fixes, as well as comprehensive post-mortems and root cause analysis of all problems for recurrence prevention
Support the planning and execution of system changes, including application releases, infrastructure maintenance, and continuity of business tests, ensuring production stability is maintained
Maintain and optimize the production monitoring/observability estate by implementing new features and leveraging analytics to enhance system visibility and proactive alerting
Collaborate closely with development teams to recommend and implement improvements to application stability, performance, and recoverability
Identify opportunities and implement automation tools to reduce operational toil, improve efficiency, and mitigate risk

Requirements:

5+ years in a Production Support role managing enterprise-level applications
Deep expertise in Unix/Linux and advanced Shell scripting
Proficiency with enterprise monitoring tools (e.g., ITRS Geneos, AppDynamics) and log aggregation platforms (e.g., Splunk, ELK)
Experience with containerization platforms (OpenShift, Kubernetes)
Experience with relational (Oracle, MSSQL) and NoSQL (MongoDB) databases
Strong knowledge of messaging solutions (Tibco EMS, MQ, Kafka)
Experience working with REST APIs
Infrastructure: Solid understanding of distributed application architecture, including networks, load balancers, storage, and authentication (AD/LDAP)
Communication: Excellent written and verbal communication skills, with the ability to articulate complex technical issues to both technical and business audiences

Nice to have:

Proficiency in a programming language (e.g., Python, Java) for automation
Familiarity with prompt engineering techniques for interacting with Generative AI / Large Language Models (LLMs)
Experience with observability standards and tools: Open Telemetry, Prometheus, Grafana

Additional Information:

Job Posted:
March 25, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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