Applications Support Senior Analyst Job at Citi (Mississauga)

Job Description

The Application Support Senior Analyst is a seasoned professional role within the Markets Treasury and Financing Application Support team, operating as part of Citi's broader Production Management function, focusing on Global Fixed Income Markets Financing Desk applications supporting Trade Capture for Secured Financing Transactions, Positions and Collateral Management, Funding Summaries and Intraday Risk Reporting liaising with multiple other Risk, Etrading, Reporting, Middle Office and Back Office applications. This is a global team supporting a global set of users operating on follow-the-sun model, managing incidents and changes while ensuring stability for systemically important businesses. The role expects adoption and embrace of an engineering mindset while delivering excellent client experience for our business. The individual applies in-depth functional and technical knowledge to collaborate with the team to improve the state of the estate. Strong analytical, communication, and diplomacy skills are essential. The role regularly assumes informal or formal leadership within teams, including coaching and training of new recruits.

Job Responsibility

Provide technical and business support for users of Finance Desk applications, to maintain application systems running in daily operations of the firm, managing their operating environments with a focus on stability, quality, and functionality against service level expectations
Perform structured start-of-day checks, continuous monitoring, and regional handovers
Assess risk and impact of production issues and escalate appropriately, adhering to Service Level Agreements and Citi's Incident and Problem Management Standards
Leverage various monitoring tools including ITRS, Grafana, and AppDynamics for proactive monitoring, alerting across a rich technical estate spanning RHEL, Openshift, Oracle, Gemfire, Ignite, etc
Ensure essential procedures are followed and help define operating standards aligned with Citi's security, compliance, and risk policies
Support and participate in Continuity of Business (COB) invocations, Production Swing Tests, and Data Recovery Assessments for supported applications
Participate in execution of application releases and ensure high standards of gatekeeping as we deploy to production
Embrace AI and automation focus within Production Management — leveraging AI utilities to identify trends, prevent recurring incidents, and reduce manual toil across the Repo Finance application estate
Act as a liaison between users/traders, interfacing internal technology groups and vendors
communicate technical issues clearly to non-IT stakeholders
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner
Reviews and develops application contingency planning to ensure availability to users
Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
Participate in application releases, from development, testing and deployment into production
Engages in post implementation analysis to ensure successful system design and functionality
Considers implications of the application of technology to the current environment
Identifies risks, vulnerabilities and security issues
communicates impact
Ensures essential procedures are followed and helps to define operating standards and processes
Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements
Acts as advisor or coach to new or lower level analysts
Provides evaluative judgment based on analysis of factual information in complicated and unique situations
Directly impacts the business by ensuring the quality of work provided by self and others
impacts own team and closely related work teams
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
Performs other duties and functions as assigned
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and /or other team members
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements

5–8 years of experience in an Application Support role, ideally within a financial services or capital markets environment
Demonstrated experience contributing to SRE, automation, or engineering-led support initiatives
Familiarity and experience with platforms like Linux and Openshift, Databases like Oracle and MongoDB, monitoring tools like ITRS, Grafana and Applynamics, etc
Issue tracking and reporting using tools such as ServiceNow and JIRA
Engineering mindset with a drive to automate, simplify, and reduce toil
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization in a fast-paced trading environment
Effective written and verbal communications, including the ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills with the ability to filter, prioritize, and validate complex and dynamic material from multiple sources
Ability to effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders at all levels, including senior business and technology leadership
Ability to plan and organize workload
consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders at all levels, including senior business and technology leadership
Bachelor’s/University degree or equivalent experience

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Applications Support Senior Analyst

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