Applications Support Senior Analyst - Assistant Vice President Job at Citi (Pune)

Job Description

The SRE Observability Specialist is a hands-on expert, delivering the future of Observability across Services Technology. This role is a part of a central SRE enablement team within Services Production, working closely with SREs, developers, and platform teams to embed telemetry, implement SLOs, and build meaningful visualizations for key production flows — particularly in critical Payments Business. The ideal candidate will have deep technical knowledge, a collaborative mindset, and the ability to translate strategy into scalable engineering outcomes. You will also act as a bridge between Services Technology teams and central infrastructure/CTO teams, prioritizing observability needs from line-of-business teams and driving improvements. A strong understanding of observability tooling, evolving AI/ML capabilities, and enterprise tooling ecosystems will be essential. This role requires providing technological Support solution for Function called Project Orion which provides End-to-End payment monitoring like Building an End-to-End payments Dashboard, Toil Reduction, Transformation of legacy monitoring into observability based monitoring solution, requires good understanding of different Payments Taxonomy (ACH, Wires, Instant Payments, etc.). Strong commercial awareness, technical credibility, and excellent communication skills are essential to negotiate internally, influence peers, and drive change. Some external communication may be necessary.

Job Responsibility

Translate Organization strategy into an actionable delivery plan in partnership with Services Products, Operations & Engineering function, delivering incremental, high-value milestones
Understand Critical Business Services functional scope and translate into End-to-End monitoring solutions
Deliver against the observability roadmap for Services Technology by building scalable, reusable telemetry solutions
Periodic review and analyze application monitoring TOIL and collaborate with stakeholders and remediate them as per organization goal
Create and maintain dashboards and visualizations for critical client journeys, including real-time flows across Payments
Understanding of SRE principles, DevOps, CI/CD pipeline and tools
Knowledge of Grafana/Splunk and MCP will be additional value
Hands on experience with modern observability tools (e.g., Prometheus, Grafana, Loki, Artemis, Tempo)
Contribute to the delivery of reusable automation solutions and reliability frameworks to support LoB teams and reduce operational burden
Work with SREs across Services to identify automation opportunities, share reusable tooling, and improve adoption of production engineering standards
Maintain and contribute to the central production engineering backlog using Jira, helping prioritize and organize workstreams aligned to Services Technology needs
Support the development of utilities, scripts, and templates to improve production support effectiveness and reduce manual intervention
Engage in the Services Production Engineering Forum, collaborating with other engineers to share knowledge and resolve common challenges
Hands-on experience in observability tools and stacks such as Grafana, Prometheus, OpenTelemetry, ELK, Splunk, and similar platforms
Deep understanding of SLIs, SLOs, Error Budgets, and telemetry best practices in high-availability environments
Proven ability to troubleshoot integration issues and support observability across hybrid platforms (on-prem, cloud, containers)
Experience building dashboards aligned to business outcomes and incident workflows, especially in critical flows like payments

Requirements

5-8 years experience in an SRE Role
Experience installing, configuring or supporting business applications
Experience with some programming languages and willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders
Bachelor’s/University degree or equivalent experience
Hands-on experience in observability tools and stacks such as Grafana, Prometheus, OpenTelemetry, ELK, Splunk, and similar platforms
Deep understanding of SLIs, SLOs, Error Budgets, and telemetry best practices in high-availability environments
Proven ability to troubleshoot integration issues and support observability across hybrid platforms (on-prem, cloud, containers)
Experience building dashboards aligned to business outcomes and incident workflows, especially in critical flows like payments
Understanding of SRE principles, DevOps, CI/CD pipeline and tools

Nice to have

Knowledge of Grafana/Splunk and MCP will be additional value

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Applications Support Senior Analyst - Assistant Vice President

Job Description

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