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Citi Logo Citi · IT - Administration

Applications Support Senior Analyst - Assistant Vice President

India, Chennai, Pune · Job Posted June 10, 2026
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Job Description

As an Apps Support Senior Analyst, you will take a central role in running and maintaining the production environment for Citi's critical Reference Data Applications – high visibility applications forming the backbone of Citi’s operations, serving hundreds of partner systems across Citi’s main businesses – Markets, Services, Banking, and Functions – enabling them to service our clients. You will join a high-performing team focused on building a robust Production Support platform using the latest technologies, AI-driven automation, and reliability techniques. Our mission is to deliver a world-class client experience by digitizing services, eliminating manual work, and ensuring our platforms can scale for growth. In this global role, you will provide support for our enterprise-critical applications, partnering closely with Application Support, Development, Infrastructure, Business, and Operations teams to ensure seamless service delivery.

Job Responsibility

  • Provide resolution to critical incidents including prioritization, timely escalation and communication to key stakeholders, driving immediate fixes, as well as comprehensive post-mortems and root cause analysis of all problems for recurrence prevention
  • Support the planning and execution of system changes, including application releases, infrastructure maintenance, and continuity of business tests, ensuring production stability is maintained
  • Maintain and optimize the production monitoring/observability estate by implementing new features and leveraging analytics to enhance system visibility and proactive alerting
  • Collaborate closely with development teams to recommend and implement improvements to application stability, performance, and recoverability
  • Identify opportunities and implement automation tools to reduce operational toil, improve efficiency, and mitigate risk.

Requirements

  • 5+ years in a Production Support role managing enterprise-level applications and providing technical and business support for Citi users, addressing daily queries and issues, driving stability, efficiency, and risk management improvements to help the department and overall business succeed
  • Deep expertise in Unix/Linux and advanced Shell scripting
  • Proficiency with enterprise monitoring tools (e.g., ITRS Geneos, AppDynamics) and log aggregation platforms (e.g., Splunk, ELK)
  • Experience with containerization platforms (OpenShift, Kubernetes)
  • Experience with relational (Oracle, MSSQL) and NoSQL (MongoDB) databases
  • Strong knowledge of messaging solutions (Tibco EMS, MQ, Kafka)
  • Experience working with REST APIs
  • Infrastructure: Solid understanding of distributed application architecture, including networks, load balancers, storage, and authentication (AD/LDAP)
  • Communication: Excellent written and verbal communication skills, with the ability to articulate complex technical issues to both technical and business audiences.

Nice to have

  • Proficiency in a programming language (e.g., Python, Java) for automation
  • Familiarity with prompt engineering techniques for interacting with Generative AI / Large Language Models (LLMs)
  • Experience with observability standards and tools: Open Telemetry, Prometheus, Grafana

What we offer

Supportive environment with clear opportunities for progression

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