CrawlJobs Logo
Citi Logo Citi · IT - Software Development

Applications Support Senior Analyst – Assistant Vice President

India, Chennai · Job Posted May 15, 2026
Apply Position
Job Link Share

Job Description

We are seeking a highly experienced and strategic Asst. Vice President to lead critical Third-Party Management (TPM) and Application Onboarding initiatives within Global SMBF Technology Production Support. This pivotal role is responsible for ensuring the compliant, efficient, and risk-mitigated management of all outsourced technology services, driving operational excellence, and fostering robust vendor relationships. The successful candidate will navigate complex regulatory landscapes, provide essential strategic oversight, and safeguard Citi's interests in its third-party engagements.

Job Responsibility

  • Third-Party Management (TPM) Leadership: Provide comprehensive support to the SMBF Production Management business across all Third-Party Management (TPM) processes
  • Accountable for end-to-end management of all TPM activities across the entire supplier lifecycle: Planning, Due Diligence, Contracting, Ongoing Monitoring, and Termination
  • Act as a central coordinator among diverse stakeholders including Procurement, Legal, Compliance, Audit, Vendors, and Citi Business Units
  • Deliver periodic, insightful risk reports to the SMBF PS leadership team, detailing key third-party risks and proposed mitigation strategies
  • Oversee vendor risk assessments, audits, onboarding, document refreshers/reviews, and termination procedures, ensuring full compliance with regulatory and contractual requirements
  • Monitor, mitigate, and report regularly on Citi’s TPM controls and assessments pertaining to third-party relationships and vendor compliance with applicable legal, regulatory, and contractual obligations
  • Drive continuous process improvement initiatives to ensure accurate data collection, robust analysis, and effective planning for key TPM initiatives
  • Review and track vendor Continuity of Business (COB) plans and their annual test results
  • Application Onboarding Management: Leverage strong understanding of application transition best practices to provide solutions and track the onboarding of applications into SMBF Production Management
  • Implement, monitor, track, status report, and enable operational readiness for delivery teams during transitions
  • Effectively manage transition project dynamics, especially across multiple service lines and complex interdependencies
  • Proactively identify, report, and track risks and issues that arise during the transition process
  • Monitor the effectiveness of knowledge transfer, making appropriate recommendations for changes and improvements
  • Build and maintain strong working relationships with both internal and external stakeholders, capable of conveying relevant information to executive-level audiences
  • Possess excellent analytical skills to thoroughly assess problem circumstances and develop credible, detailed transition plans
  • Ensure that transitions are achieved within budget constraints, actively identifying and implementing cost optimization measures
  • Operate as a self-starter and leader, capable of working independently within the organization
  • Delivery Assurance: Ensure that the delivery of services by vendors consistently meets the expectations of technology and business teams
  • Proactively monitor the performance and staffing levels of supplier project teams
  • Collaborate with vendor leads and Citi Senior Management Team (SMT) to implement best practices across all vendors, continuously striving to improve delivery quality
  • Lead complex, cross-functional strategic Delivery Assurance initiatives throughout SMBF
  • Provide strategic support, identify optimization opportunities, and develop and execute robust resource and location strategies
  • Maximize the value derived from our financial expenditure on vendors
  • Identify early indicators of potential issues in staffing or the engagement governance model, taking swift action to address them before they impact project delivery
  • Ensure clear communication and alignment between supplier teams and global teams on project priorities, risks, and issues related to resourcing and attrition
  • Work with LOB leads, delivery managers, and project teams to mature the engagement model, implementing key metrics and performance indicators, and providing feedback to Citi and suppliers on resultant analysis
  • Understand baselines and set challenging yet achievable targets for vendor teams, tracking and driving performance throughout the term to realize tangible results
  • Review supplier performance and provide qualitative and quantitative Management Information Systems (MIS) on supplier performance
  • Provide regular status reports, engagement reports, and local intelligence to Citi senior management
  • Support global teams in transitioning work to India where required
  • Guide project SME teams co-located with suppliers proactively to optimize value from vendor project teams
  • Assess and act as a consultant, suggesting refined vendor engagement models to the Citi SMT based on varying business needs
  • Contract & Resource Management: Accountable to ensure all Contracts with strategic vendors are active and renewed well within the time frame
  • Ensure all Commercials, Legal Vehicle, Resourcing, Applications, TPM, COB, Support Locations, Scope & deliverables etc., are duly reviewed and documented in line with Contract terms
  • Responsible to maintain all Contract related Financials accurately for BAU and for various management reporting purpose
  • Responsible to track all Change Requests appropriately and Contracts are amended duly to cover these Change Requests
  • Work with various internal stakeholders like Procurement, Staffing Office, Business Office, Finance teams, TPO etc., to ensure Contracts related actions are completed duly
  • Work with Vendors closely to track their deliverables from Contract and resourcing perspective
  • Responsible to answer any Audit queries on Contracts related
  • Accountable to maintain various MIS and reports to be submitted to management on periodic basis

Requirements

  • Strong attention to detail
  • Excellent project management skills
  • Strong Coordination skills - would need to work across various functions in Citi – Technology, Business, Legal, Compliance, procurement, Finance and respective Country offices
  • Strong oral, written and presentation skills
  • Strong financial, analytical and interpersonal skills and ability to articulate issues, formulate and present recommendations
  • Excellent influencing and negotiating skills
  • Self-drive, with a passion for change, acts with extreme sense of urgency and is passionate about delivering
  • Meticulous planner
  • MBA, M.Sc. Information Technology, B.E, MCA in Information Technology
Citi - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Applications Support Senior Analyst – Assistant Vice President

8 matching positions

Applications Support Senior Analyst – Assistant Vice President

We are seeking a highly experienced (12 - 14 Years) and strategic Assistance Vic...
Location
Location
India , Chennai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 12 - 14 Years experience
  • MBA, M.Sc. Information Technology, B.E, MCA in Information Technology
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/ experience of problem Management Tools
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to communicate appropriately to relevant stakeholder
Job Responsibility
Job Responsibility
  • Provide comprehensive support to the SMBF Production Management business across all Third-Party Management (TPM) processes
  • Accountable for end-to-end management of all TPM activities across the entire supplier lifecycle: Planning, Due Diligence, Contracting, Ongoing Monitoring, and Termination
  • Act as a central coordinator among diverse stakeholders including Procurement, Legal, Compliance, Audit, Vendors, and Citi Business Units
  • Deliver periodic, insightful risk reports to the SMBF PS leadership team, detailing key third-party risks and proposed mitigation strategies
  • Oversee vendor risk assessments, audits, onboarding, document refreshers/reviews, and termination procedures, ensuring full compliance with regulatory and contractual requirements
  • Monitor, mitigate, and report regularly on Citi’s TPM controls and assessments pertaining to third-party relationships and vendor compliance with applicable legal, regulatory, and contractual obligations
  • Drive continuous process improvement initiatives to ensure accurate data collection, robust analysis, and effective planning for key TPM initiatives
  • Review and track vendor Continuity of Business (COB) plans and their annual test results
  • Leverage strong understanding of application transition best practices to provide solutions and track the onboarding of applications into SMBF Production Management
  • Implement, monitor, track, status report, and enable operational readiness for delivery teams during transitions
  • Fulltime
Read More
Arrow Right

Applications Support Senior Analyst - Assistant Vice President

As an Apps Support Senior Analyst, you will take a central role in running and m...
Location
Location
India , Chennai, Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in a Production Support role managing enterprise-level applications and providing technical and business support for Citi users, addressing daily queries and issues, driving stability, efficiency, and risk management improvements to help the department and overall business succeed
  • Deep expertise in Unix/Linux and advanced Shell scripting
  • Proficiency with enterprise monitoring tools (e.g., ITRS Geneos, AppDynamics) and log aggregation platforms (e.g., Splunk, ELK)
  • Experience with containerization platforms (OpenShift, Kubernetes)
  • Experience with relational (Oracle, MSSQL) and NoSQL (MongoDB) databases
  • Strong knowledge of messaging solutions (Tibco EMS, MQ, Kafka)
  • Experience working with REST APIs
  • Infrastructure: Solid understanding of distributed application architecture, including networks, load balancers, storage, and authentication (AD/LDAP)
  • Communication: Excellent written and verbal communication skills, with the ability to articulate complex technical issues to both technical and business audiences.
Job Responsibility
Job Responsibility
  • Provide resolution to critical incidents including prioritization, timely escalation and communication to key stakeholders, driving immediate fixes, as well as comprehensive post-mortems and root cause analysis of all problems for recurrence prevention
  • Support the planning and execution of system changes, including application releases, infrastructure maintenance, and continuity of business tests, ensuring production stability is maintained
  • Maintain and optimize the production monitoring/observability estate by implementing new features and leveraging analytics to enhance system visibility and proactive alerting
  • Collaborate closely with development teams to recommend and implement improvements to application stability, performance, and recoverability
  • Identify opportunities and implement automation tools to reduce operational toil, improve efficiency, and mitigate risk.
What we offer
What we offer
  • Supportive environment with clear opportunities for progression
  • Fulltime
Read More
Arrow Right

Applications Support Senior Analyst Assistant Vice President

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth di...
Location
Location
Canada , Mississauga
Salary
Salary:
94300.00 - 141500.00 USD / Year
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6 to 12 years experience
  • Practical problem solving and strategic thinking skills
  • Experience is supporting applications using ECS cluster, Kafka, Solace, API Microservices
  • Hands on experience in managing apps hosted on Cloud
  • Knowledge of active monitoring tools (Tivoli, Nagios, ITRS, Uptime, etc.)
  • Experience in managing cloud based application, micro services and cloud database storage technologies like ORRAS, MAAS, MSAAS etc.
  • Demonstrated leadership, interpersonal skills and relationship building skills
  • Service oriented attitude
  • Ability to work in a fast-paced environment
  • Experience working or leading requirement gathering efforts for multiple large development projects at one-time
Job Responsibility
Job Responsibility
  • The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
  • Start of day checks, continuous monitoring, and regional handover
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner
  • Ensures that storage and archiving procedures are in place and functioning correctly
  • Formulates and defines scope and objectives for complex application enhancements and problem resolution
  • Fulltime
Read More
Arrow Right

Applications Support Senior Analyst - Assistant Vice President

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth di...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years experience in an Application Support role
  • Experience installing, configuring or supporting business applications
  • Experience with some programming languages and willingness/ability to learn
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/ experience of problem Management Tools
  • Good all-round technical skills
  • Effectively share information with other support team members and with other technology teams
Job Responsibility
Job Responsibility
  • Provides technical and business support for users of Citi Applications
  • Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
  • Start of day checks, continuous monitoring, and regional handover
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner
  • Ensures that storage and archiving procedures are in place and functioning correctly
  • Fulltime
Read More
Arrow Right

Applications Support Senior Analyst - Assistant Vice President

The Applications Support Senior Analyst is a seasoned professional role. Applies...
Location
Location
Canada , Mississauga
Salary
Salary:
94300.00 - 141500.00 USD / Year
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years experience
  • Experience is supporting applications using ECS cluster, API Microservices, optional Kafka, Solace
  • Strong working experience of Databases – Mongo, SQL, optional Hadoop
  • Knowledge of active monitoring tools ITRS, opt. GCO
  • Knowledge/ experience of problem Management Tools
  • Basic Business knowledge/ understanding of financial markets and products
  • 24X7 support in follow-the-sun mode
  • Knowledge/ experience of problem Management Tools
  • working experience of Cloud Computing – RedHat OpenShift, AWS EKS, etc
Job Responsibility
Job Responsibility
  • Provides technical and business support for users of Citi Applications
  • Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
  • Start of day checks, continuous monitoring, and regional handover
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner
  • Ensures that storage and archiving procedures are in place and functioning correctly
  • Fulltime
Read More
Arrow Right

Applications Support Senior Analyst - Assistant Vice President

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth di...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years experience in an Application Support role
  • Experience installing, configuring or supporting business applications
  • Experience with some programming languages and willingness/ability to learn
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/ experience of problem Management Tools
  • Good all-round technical skills
  • Effectively share information with other support team members and with other technology teams
Job Responsibility
Job Responsibility
  • Provides technical and business support for users of Citi Applications
  • Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
  • Start of day checks, continuous monitoring, and regional handover
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner
  • Ensures that storage and archiving procedures are in place and functioning correctly
  • Fulltime
Read More
Arrow Right

Spread Products - Applications Support Senior Analyst - Assistant Vice President

The Spread Products (SP) production management group provides direct support to ...
Location
Location
United Kingdom , Belfast
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong problem solving and analytical skills
  • Multi-tasking and prioritisation of issues based on impact
  • Ability to work under pressure, reacting quickly to issues and outages
  • Mindset of constant improvement and anticipating issues
  • Good all-round technical skills. Log analysis, scripting, Unix, SQL
  • Good communication skills, facing off to technical and business stakeholders
Job Responsibility
Job Responsibility
  • Supporting Spread Products Risk calculation and feed generation applications
  • Part of a global follow-the-sun team ensuring overnight risk batches complete successfully and within SLAs
  • Investigate issues raised by downstream partners on feeds delivered to them, improving data quality checks, monitoring and alerting
  • Work closely with the in-house dev teams, escalating issues where needed
  • Track incidents in Service Now, own the stability book of work in Jira
  • Improve monitoring, observability and controls for our stack
  • Improve resiliency and recoverability for our stack, holding our dev team accountable
What we offer
What we offer
  • 27 days annual leave (plus bank holidays)
  • A discretional annual performance related bonus
  • Private Medical Care & Life Insurance
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources
  • Fulltime
Read More
Arrow Right

Applications Support Senior Analyst - Assistant Vice President

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth di...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8 years+ experience in an Application Support role
  • Relevant experience in any of the applications / skills like: Gemfire, kafka, trino, ETL, Pinot, ECS, Redis, Autosys, MSSQL, Oracle
  • Experience installing, configuring or supporting business applications
  • Experience with some programming languages and willingness/ability to learn
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/ experience of problem Management Tools
  • Good all-round technical skills
Job Responsibility
Job Responsibility
  • Provides technical and business support for users of Citi Applications
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
  • Start of day checks, continuous monitoring, and regional handover
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner
  • Ensures that storage and archiving procedures are in place and functioning correctly
  • Formulates and defines scope and objectives for complex application enhancements and problem resolution
  • Fulltime
Read More
Arrow Right