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Applications Support Senior Analyst – Assistant Vice President

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Citi

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Location:
India , Chennai

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a highly experienced and strategic Asst. Vice President to lead critical Third-Party Management (TPM) and Application Onboarding initiatives within Global SMBF Technology Production Support. This pivotal role is responsible for ensuring the compliant, efficient, and risk-mitigated management of all outsourced technology services, driving operational excellence, and fostering robust vendor relationships. The successful candidate will navigate complex regulatory landscapes, provide essential strategic oversight, and safeguard Citi's interests in its third-party engagements.

Job Responsibility:

  • Third-Party Management (TPM) Leadership: Provide comprehensive support to the SMBF Production Management business across all Third-Party Management (TPM) processes
  • Accountable for end-to-end management of all TPM activities across the entire supplier lifecycle: Planning, Due Diligence, Contracting, Ongoing Monitoring, and Termination
  • Act as a central coordinator among diverse stakeholders including Procurement, Legal, Compliance, Audit, Vendors, and Citi Business Units
  • Deliver periodic, insightful risk reports to the SMBF PS leadership team, detailing key third-party risks and proposed mitigation strategies
  • Oversee vendor risk assessments, audits, onboarding, document refreshers/reviews, and termination procedures, ensuring full compliance with regulatory and contractual requirements
  • Monitor, mitigate, and report regularly on Citi’s TPM controls and assessments pertaining to third-party relationships and vendor compliance with applicable legal, regulatory, and contractual obligations
  • Drive continuous process improvement initiatives to ensure accurate data collection, robust analysis, and effective planning for key TPM initiatives
  • Review and track vendor Continuity of Business (COB) plans and their annual test results
  • Application Onboarding Management: Leverage strong understanding of application transition best practices to provide solutions and track the onboarding of applications into SMBF Production Management
  • Implement, monitor, track, status report, and enable operational readiness for delivery teams during transitions
  • Effectively manage transition project dynamics, especially across multiple service lines and complex interdependencies
  • Proactively identify, report, and track risks and issues that arise during the transition process
  • Monitor the effectiveness of knowledge transfer, making appropriate recommendations for changes and improvements
  • Build and maintain strong working relationships with both internal and external stakeholders, capable of conveying relevant information to executive-level audiences
  • Possess excellent analytical skills to thoroughly assess problem circumstances and develop credible, detailed transition plans
  • Ensure that transitions are achieved within budget constraints, actively identifying and implementing cost optimization measures
  • Operate as a self-starter and leader, capable of working independently within the organization
  • Delivery Assurance: Ensure that the delivery of services by vendors consistently meets the expectations of technology and business teams
  • Proactively monitor the performance and staffing levels of supplier project teams
  • Collaborate with vendor leads and Citi Senior Management Team (SMT) to implement best practices across all vendors, continuously striving to improve delivery quality
  • Lead complex, cross-functional strategic Delivery Assurance initiatives throughout SMBF
  • Provide strategic support, identify optimization opportunities, and develop and execute robust resource and location strategies
  • Maximize the value derived from our financial expenditure on vendors
  • Identify early indicators of potential issues in staffing or the engagement governance model, taking swift action to address them before they impact project delivery
  • Ensure clear communication and alignment between supplier teams and global teams on project priorities, risks, and issues related to resourcing and attrition
  • Work with LOB leads, delivery managers, and project teams to mature the engagement model, implementing key metrics and performance indicators, and providing feedback to Citi and suppliers on resultant analysis
  • Understand baselines and set challenging yet achievable targets for vendor teams, tracking and driving performance throughout the term to realize tangible results
  • Review supplier performance and provide qualitative and quantitative Management Information Systems (MIS) on supplier performance
  • Provide regular status reports, engagement reports, and local intelligence to Citi senior management
  • Support global teams in transitioning work to India where required
  • Guide project SME teams co-located with suppliers proactively to optimize value from vendor project teams
  • Assess and act as a consultant, suggesting refined vendor engagement models to the Citi SMT based on varying business needs
  • Contract & Resource Management: Accountable to ensure all Contracts with strategic vendors are active and renewed well within the time frame
  • Ensure all Commercials, Legal Vehicle, Resourcing, Applications, TPM, COB, Support Locations, Scope & deliverables etc., are duly reviewed and documented in line with Contract terms
  • Responsible to maintain all Contract related Financials accurately for BAU and for various management reporting purpose
  • Responsible to track all Change Requests appropriately and Contracts are amended duly to cover these Change Requests
  • Work with various internal stakeholders like Procurement, Staffing Office, Business Office, Finance teams, TPO etc., to ensure Contracts related actions are completed duly
  • Work with Vendors closely to track their deliverables from Contract and resourcing perspective
  • Responsible to answer any Audit queries on Contracts related
  • Accountable to maintain various MIS and reports to be submitted to management on periodic basis

Requirements:

  • Strong attention to detail
  • Excellent project management skills
  • Strong Coordination skills - would need to work across various functions in Citi – Technology, Business, Legal, Compliance, procurement, Finance and respective Country offices
  • Strong oral, written and presentation skills
  • Strong financial, analytical and interpersonal skills and ability to articulate issues, formulate and present recommendations
  • Excellent influencing and negotiating skills
  • Self-drive, with a passion for change, acts with extreme sense of urgency and is passionate about delivering
  • Meticulous planner
  • MBA, M.Sc. Information Technology, B.E, MCA in Information Technology

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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