Applications Support Product Manager

• Provides technical oversight across systems and applications
• May manage one or more apps support teams
• Provide holistic view of production environment for technology and business management
• Provide guidance on feedback reviews with development managers
• Perform controlled resolution of incidents and problems including prioritization and escalation
• Consult with primary clients to understand strategic objectives
• Contribute to formulation of strategies for apps support
• Champion stability initiatives for application high availability
• Handle incidents, problems and change at global enterprise level
• Responsible for delivery of end results and budget management
• Manage customer satisfaction requirements
• Focus on people development and performance evaluation

• 6-10 years experience in an Apps Support role would be an added advantage
• Experience with people management
• Highly assertive communications skills, commanding personality
• Ability to engage a large audience and lead discussions
• Effectively share information with other support team members and technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholders
• Understanding of Scrum and Agile Technology project management
• JIRA user story writing
• Bachelor's/University degree
• Master's degree preferred

6-10 years experience in an Apps Support role

• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages including vacation, sick leave, and paid holidays
• Discretionary and formulaic incentive and retention awards