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360 Resourcing Solutions Logo 360 Resourcing Solutions · IT - Administration

Applications Support Manager

United Kingdom, London Employment contract 60000.00 - 70500.00 GBP / Year · Job Posted June 09, 2026
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Job Description

This is a fantastic opportunity to lead a team supporting business-critical platforms and related technologies, while working closely with Product, Engineering, Architecture and external partners. You’ll combine people leadership, operational oversight and service improvement to reduce repeat issues, improve user experience and build a strong, joined-up support function across Hyde.

Job Responsibility

  • Leading, coaching and developing a team of 1st Line Service Desk Analysts, Apprentices and Applications Support colleagues
  • Creating a positive, inclusive team culture with clear objectives, regular performance conversations and a strong focus on wellbeing and development
  • Managing team capacity, workload prioritisation and escalations across supported applications and services
  • Ensuring application incidents and service requests are resolved effectively and in line with service targets
  • Act as an escalation point for major or sensitive incidents affecting Hyde’s enterprise systems and integrations

Requirements

  • Experience leading application support or service desk teams in a complex technology environment
  • Strong knowledge of incident management, problem management and service improvement
  • Confident handling escalations, coordinating technical investigations and working across multiple stakeholders
  • Skilled at using data, trends and insight to improve service quality and reduce repeat issues
  • Collaborative people leader who can develop capability, build engagement and drive accountability

What we offer

  • Employer pension contributions of up to 10%
  • Minimum of 25 days’ annual leave plus bank holidays
  • Life insurance
  • Health cash plan
  • Access to flexible benefits
  • Wellbeing support
  • Ongoing learning and development opportunities
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