CrawlJobs Logo

Applications Support Manager

https://www.citi.com/ Logo

Citi

Location Icon

Location:
United Kingdom , Belfast

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Engineer the future of global finance. At Citi, our Tech team doesn't just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. We are seeking a technically hands-on Application Support Manager to lead and actively participate in the production support function for Citi's Instant Payments application. This role requires a leader capable of directly managing, troubleshooting, and developing a technical support team, ensuring the operational stability and performance of a modern, cloud-native application deployed across both Citi's Enterprise Cloud and Public Cloud environments.

Job Responsibility:

  • Directly manage, mentor, and develop a technical support team while actively engaging in day-to-day operational tasks, incident response, and problem resolution for the Instant Payments application
  • Take direct ownership of ensuring the operational stability and performance of the Instant Payments application across diverse cloud environments (Citi's Enterprise Cloud and Public Cloud), including active monitoring and system checks
  • Lead the implementation, configuration, and continuous optimization of observability (monitoring, logging, tracing tools), resiliency (designing and implementing auto-healing and retry mechanisms), and recoverability (executing disaster recovery strategies) solutions for the cloud-native Instant Payments application
  • Directly contribute to improving service levels by implementing operational efficiencies, performing incident management, problem management, and enhancing knowledge sharing practices for the Instant Payments application
  • Actively participate in defining and implementing application onboarding guidelines and standards. Provide direct technical guidance to development teams on stability and supportability improvements for the Instant Payments application
  • Lead and execute troubleshooting efforts for complex technical issues, perform in-depth root cause analysis, and implement permanent fixes for the Instant Payments application
  • Identify and implement opportunities for cost reduction and operational efficiencies through proactive analysis, performance tuning, and the development of automation scripts and tools. Ensure adherence to support process and tool standards
  • Effectively communicate technical details, application status, operational risks, and support initiatives to product teams, development teams, and relevant stakeholders
  • Directly ensure operational risk is managed effectively and compliance with applicable policies, rules, and regulations is maintained for the Instant Payments application support function

Requirements:

  • Progressive, hands-on experience in application support, Site Reliability Engineering (SRE), or technical operations, specifically for mission-critical, high-volume financial applications
  • Demonstrable direct experience with cloud-native architectures, including active configuration and management of microservices, containers (e.g., Kubernetes), and serverless technologies
  • Extensive practical experience with major Public Cloud platforms (e.g., AWS, Azure, GCP) and enterprise private cloud environments
  • Proven track record in implementing and operating comprehensive observability stacks (e.g., Prometheus, Grafana, ELK stack, Jaeger, distributed tracing)
  • Deep understanding and direct application of resiliency engineering principles (e.g., circuit breakers, bulkheads, retry mechanisms) and robust disaster recovery strategies
  • Strong technical background in instant payments or real-time financial transaction processing systems is highly desirable
  • Expertise in automation, scripting (e.g., Python, Go, Shell), and infrastructure-as-code principles (e.g., Terraform, CloudFormation)
  • Excellent communication, interpersonal, and team leadership skills, with the ability to manage and motivate a technical team while remaining deeply technical
  • Proven ability to troubleshoot and resolve complex technical issues independently, prioritize effectively, and make sound decisions under pressure
  • Bachelor's/University degree in Computer Science, Engineering, or a related technical field is required
  • Relevant certifications (e.g., Public Cloud Certified Solutions Architect, Certified Kubernetes Administrator) preferred

Nice to have:

  • Strong technical background in instant payments or real-time financial transaction processing systems is highly desirable
  • Relevant certifications (e.g., Public Cloud Certified Solutions Architect, Certified Kubernetes Administrator) preferred
What we offer:
  • 27 days annual leave (plus bank holidays)
  • A discretional annual performance related bonus
  • Private Medical Care & Life Insurance
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources
  • Hybrid working model (up to 2 days working at home per week)

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Citi - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Applications Support Manager

Applications Support Group Manager

The Apps Support Group Manager is accountable for management of complex/critical...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years relevant experience
  • Post-Graduation in relevant field preferred
  • Senior to advanced level experience in Apps Support role with commensurate people management experience
  • Experience of senior stakeholder management
  • Project management with demonstrable results in improving IT services
  • Capacity Planning/Forecasting exposure
  • Good understanding of ML algorithms and practical application
  • Hand-on experience AI/ML services
  • Bachelor's/University degree, Master's degree preferred
Job Responsibility
Job Responsibility
  • Management of complex/critical/large professional disciplinary areas
  • Vendor relationship management including oversight for all offshore managed service
  • Improve service level to end users including maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing
  • Guide development teams on application stability and supportability improvements
  • Formulate and implement framework for managing capacity, throughput and latency
  • Define and implement application on-boarding guidelines and standards
  • Drive continued cost reductions and efficiencies across portfolios
  • Evaluate subordinates' performance and make decisions on personnel actions
  • Participate in business review meetings
  • Assure adherence to all support process and tool standards
  • Fulltime
Read More
Arrow Right

FX Applications Support Senior Analyst

As an FX Application Support Analyst, you will play a key role in running and ma...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years’ experience in an Application Support role
  • experience installing, configuring or supporting business applications
  • experience with some programming languages and willingness/ability to learn
  • advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • demonstrated analytical skills
  • issue tracking and reporting using tools
  • knowledge/experience of problem management tools
  • good all-round technical skills
  • ability to effectively share information with other support team members and with other technology teams
Job Responsibility
Job Responsibility
  • provides technical and business support for users of Citi Applications
  • maintains application systems that have completed development stage and are running in daily operations
  • manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality
  • start of day checks, continuous monitoring, and regional handover
  • perform same day risk reconciliations
  • develop and maintain technical support documentation
  • identifies ways to maximize potential of applications used
  • assess risk and impact of production issues and escalate to business and technology management
  • ensures storage and archiving procedures are in place and functioning correctly
  • formulates and defines scope and objectives for complex application enhancements and problem resolution
What we offer
What we offer
  • rewarding work in a supportive environment
  • clear opportunities for progression
  • exciting company benefits
  • diverse team of professionals
  • global network of people, data and relationships
  • Fulltime
Read More
Arrow Right

Fleet Application Support

The selected candidate will be responsible for assisting with the planning, deve...
Location
Location
United States , Houston
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in Application Support
  • Familiarity with fleet management software and technologies
  • Ability to troubleshoot and resolve application issues
  • Strong communication skills to liaise with various stakeholders
  • Possess analytical skills to assess problems and determine solutions
  • Ability to work effectively in a team environment
  • Proven ability to manage multiple tasks simultaneously
  • Demonstrated commitment to continuous learning and growth
  • Familiarity with industry regulations and safety standards
  • Proven ability to maintain confidentiality and handle sensitive information with discretion
Job Responsibility
Job Responsibility
  • Actively participating in the management activities of application vendors
  • Assisting in defining and gathering business needs in the area of information system solutions
  • Creating detailed IT solutions/services designs, ensuring they meet quality and performance requirements, and adhere to architectural roadmaps
  • Assisting with the development, building, configuring, customizing, integrating, and unit testing of solutions
  • Testing, debugging, and documenting applications while validating that the solutions meet quality, performance, architectural, and functional requirements
  • Assisting in the implementation of applications, including analyzing the current system environment, using technical tools and utilities, performing complex product customization, and developing implementation and verification procedures
  • Performing all activities associated with the implementation and maintenance of applications, while developing and recommending technical strategies and solutions to management
  • Managing configurations and ensuring other IT components needed to deliver IT services are identified, accounted for, reported, verified, and audited
  • Building and maintaining strong partnerships with business and application owners and other IT managers, while working with business users to identify and prioritize application support needs, issues, and development projects
  • Assisting the Manager on sourcing to ensure the best possible options are selected
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Junior IT Application Support Specialist

At Bosch, we shape the future by inventing high-quality technologies and service...
Location
Location
Poland , Warszawa
Salary
Salary:
Not provided
https://www.bosch.pl/ Logo
Robert Bosch Sp. z o.o.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in application support (preferably with document management systems)
  • Strong analytical and problem-solving skills
  • A solid understanding of ITSM practices and agile methodologies
  • Excellent communication skills – fluent in English, both written and spoken
  • Customer-centric attitude with a sense of ownership and initiative
  • Ability to work independently and collaboratively
  • German language skills are a plus
Job Responsibility
Job Responsibility
  • Provide 2nd-level support for our Document Management System (Document Backbone)
  • Resolve complex incidents escalated from 1st-level teams
  • Ensure smooth, secure, and efficient system performance
  • Advise stakeholders based on your functional and technical knowledge
  • Understand business needs and translate them into effective IT solutions
  • Identify recurring issues and propose sustainable fixes
  • Suggest and test functional enhancements
  • Support testing and quality assurance of new features
  • Work closely with product teams, developers, and business users
  • Contribute to a culture of agility, transparency, and shared responsibility
What we offer
What we offer
  • Competitive salary + annual bonus
  • Hybrid work with flexible working hours
  • Referral Bonus Program
  • Copyright costs for IT employees
  • Private medical care and life insurance
  • Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
  • Prepaid Lunch Card
  • Non-working days on the 31st of December
  • Fulltime
Read More
Arrow Right

FX Applications Support Senior Analyst

As an OpsTech Application Support Analyst, the candidate will play a pivotal rol...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years experience in an Application Support role
  • experience installing, configuring or supporting business applications
  • experience with some programming languages and willingness/ability to learn
  • advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • demonstrated analytical skills
  • issue tracking and reporting using tools
  • knowledge/experience of problem Management Tools
  • good all-round technical skills
  • effectively share information with other support team members and with other technology teams
Job Responsibility
Job Responsibility
  • Provide technical and business support for users of Citi Applications
  • maintain application systems
  • manage, maintain and support applications
  • perform start of day checks, continuous monitoring, and regional handover
  • develop and maintain technical support documentation
  • maximize the potential of applications
  • assess risk and impact of production issues and escalate
  • ensure storage and archiving procedures are functioning correctly
  • formulate and define scope and objectives for complex application enhancements
  • prioritize bug fixes and support tooling requirements
What we offer
What we offer
  • Rewarding work in a supportive environment
  • clear opportunities for progression
  • exciting company benefits
  • Fulltime
Read More
Arrow Right

Applications Support Senior Analyst

The Application Support Senior Analyst provides technical and business support f...
Location
Location
United Kingdom , Belfast
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Relevant experience in an Application Support role
  • Experience installing, configuring or supporting business applications
  • Experience with some programming languages and willingness/ability to learn
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/experience of problem Management Tools
  • Good all-round technical skills
  • Effectively share information with other support team members and with other technology teams
Job Responsibility
Job Responsibility
  • Provides technical and business support for users of Citi applications
  • Maintains application systems that have completed the development stage and are running in daily operations
  • Manages, maintains and supports applications and their operating environments
  • Performs start of day checks, continuous monitoring, and regional handovers
  • Performs same day risk reconciliations
  • Develops and maintains technical support documentation
  • Assesses risk and impact of production issues and escalates to business and technology management
  • Ensures storage and archiving procedures are in place and functioning
  • Reviews and develops application contingency planning
  • Participates in application releases from development to production
What we offer
What we offer
  • 27 days annual leave plus bank holidays
  • A discretional annual performance-related bonus
  • Private Medical Care & Life Insurance
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to learning and development resources
  • Business casual workplace with hybrid working model.
  • Fulltime
Read More
Arrow Right

FX Applications Support Senior Analyst

This hybrid role involves working as part of the FX Applications Support team to...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years experience in an Application Support role
  • experience installing, configuring or supporting business applications
  • experience with some programming languages and willingness/ability to learn
  • advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • demonstrated analytical skills
  • issue tracking and reporting using tools
  • knowledge/experience of problem management tools
  • good all-round technical skills
  • ability to effectively share information with other support team members and with other technology teams
Job Responsibility
Job Responsibility
  • provides technical and business support for users of Citi applications
  • maintains application systems running in daily operations
  • manages, maintains and supports applications and their environments
  • performs start-of-day checks, continuous monitoring, and regional handovers
  • performs same day risk reconciliations
  • develops and maintains technical support documentation
  • assesses risk and impact and escalates in a timely manner
  • ensures storage and archiving procedures are functioning correctly
  • participates in application releases, from development to post-implementation analysis
  • identifies risks, vulnerabilities and security issues
What we offer
What we offer
  • rewarding work
  • supportive environment
  • clear opportunities for progression
  • exciting company benefits
  • Fulltime
Read More
Arrow Right

Production Support - Application Support Lead

The Case Manager Production Support Lead provides technical and business support...
Location
Location
United Kingdom , Belfast
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in L3 production support activities or relevant engineering experience
  • Good knowledge in Java, Angular, Spring boot, Oracle and a willingness to learn
  • Microservices architecture knowledge
  • Knowledge of Autosys/CA Workload Control Centre tool is added advantage
  • Experience in monitoring tools like AppDynamics would be desirable
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills, issue tracking and reporting using tools
  • Ability to communicate appropriately to relevant stakeholders
  • Ability to plan and organise workload
  • Bachelor’s/University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Responsible for providing L3 Surveillance case manager platform support
  • Proactively involving the global engineering teams and production support as required for defects beyond the scope of the L3 team
  • Ensure user queries are promptly actioned and responded to
  • Log and / or maintaining defects in ServiceNow
  • Responsible for troubleshooting the issues and driving root cause analysis
  • Work closely with the development team to understand and get the defects fixed
  • As required, reach out to upstream systems for data availability of the surveillance platform for daily jobs and resolve issues relating to data issues
  • Lead by example in integrity, commitment, being customer and results focused and being a key contributor in technical problem solving
  • Manage, maintain and support applications and their operating environments, focusing on stability, quality and functionality against service level expectations
  • Start of day checks, continuous monitoring and regional handover
What we offer
What we offer
  • Global Benefits
  • We bring the best to our people
  • We put our employees first and provide the best-in-class benefits they need to be well, live well and save well
  • Fulltime
Read More
Arrow Right