Applications Support Intermediate Analyst, Citi

Citi

Location:
Canada, Mississauga

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Apps Support Intmd Analyst role at Citi involves providing technical and business support for Citi Applications. It requires analytical thinking, knowledge of data analysis tools, and strong communication skills. The position deals with variable issues with potentially broader business impact and requires a solid understanding of industry standards and practices.

Job Responsibility:

Provides technical and business support for users of Citi applications
Utilizes good understanding of apps support procedures and concepts to field issues and queries
Develops a comprehensive understanding of how areas of apps support integrate to achieve business goals
Acts as a liaison between users/traders, interfacing internal technology groups and vendors
Participates in disaster recovery testing
Participates in application releases, testing, and deployment into production
Performs post-release checkouts after application releases and infrastructure updates
Develops and maintains technical support documentation
Analyzes applications for risks, vulnerabilities, and security issues
Makes evaluative judgments and resolves problems by identifying and selecting solutions
Collaborates with Development colleagues to prioritize bug fixes and support tooling requirements
Ensures quality of work provided by self and others
Actively involved in support project items, covering stability, efficiency, and effectiveness initiatives

Requirements:

2-5 years experience
Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Participation in some process improvements
Previous experience or interest in standardization of procedures and practices
Basic Business knowledge/understanding of financial markets and products
Knowledge/experience of problem Management Tools
Understanding of how own sub-function integrates within the function and commercial awareness
Evaluates (sometimes complex) situations using multiple sources of information
Developed communication and diplomacy skills to persuade and influence
Good customer service, communication and interpersonal skills
Good knowledge of the business and its technology strategy
Consistently demonstrates clear and concise written and verbal communication skills
Knowledge of issue tracking and reporting using tools
Good all-round team member
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Ability to communicate appropriately to relevant stakeholder

Additional Information:

Job Posted:
August 15, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Applications Support Intermediate Analyst