Applications Support Group Manager

• Management of complex/critical/large professional disciplinary areas
• Vendor relationship management including oversight for all offshore managed service
• Improve service level to end users including maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing
• Guide development teams on application stability and supportability improvements
• Formulate and implement framework for managing capacity, throughput and latency
• Define and implement application on-boarding guidelines and standards
• Drive continued cost reductions and efficiencies across portfolios
• Evaluate subordinates' performance and make decisions on personnel actions
• Participate in business review meetings
• Assure adherence to all support process and tool standards
• Influence and negotiate with senior leaders
• Appropriately assess risk when business decisions are made

• 10+ years relevant experience
• Post-Graduation in relevant field preferred
• Senior to advanced level experience in Apps Support role with commensurate people management experience
• Experience of senior stakeholder management
• Project management with demonstrable results in improving IT services
• Capacity Planning/Forecasting exposure
• Good understanding of ML algorithms and practical application
• Hand-on experience AI/ML services
• Bachelor's/University degree, Master's degree preferred

Capacity Planning/Forecasting exposure