Applications Support Group Manager Job at Citi (Singapore)

Apps Support Group Manager

The Apps Support Group Manager is accountable for management of complex/critical...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years relevant experience
Post-Graduation in relevant field preferred
Senior to advanced level experience in an Apps Support role with commensurate experience in people management
Experience of senior stakeholder management
Project management with demonstrable results in improving IT services
Capacity Planning/Forecasting exposure a plus
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders

Job Responsibility

Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives
requires a good understanding of the industry
Vendor relationship management including oversight for all offshore managed service
Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices
Guide development teams on application stability and supportability improvements
Formulate and implement a framework for managing capacity, throughput and latency
Define and implemented application on-boarding guidelines and standards
Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment and focus on bringing out their strengths
Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions

Fulltime

Apps Support Group Manager

The Apps Support Group Manager is accountable for management of complex/critical...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years relevant experience
Post-Graduation in relevant field preferred
Senior to advanced level experience in an Apps Support role with commensurate experience in people management
Experience of senior stakeholder management
Project management with demonstrable results in improving IT services
Capacity Planning/Forecasting exposure a plus
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders

Job Responsibility

Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives
Vendor relationship management including oversight for all offshore managed service
Improve the service level the team provides to our end users
Guide development teams on application stability and supportability improvements
Formulate and implement a framework for managing capacity, throughput and latency
Define and implemented application on-boarding guidelines and standards
Work with various team members on coaching them on how to maximize their potential
Drives continued cost reductions and efficiencies across the portfolios supported
Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions
Participates in business review meetings, relating technology tools strategies to business requirements

Fulltime

Java Application Development Group Manager

The Applications Development Group Manager role is responsible for leading a tea...

Location

Canada , Mississauga

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ years of senior development management experience leading a team of managers overseeing local and remote application development, project management, business analysis, and quality assurance testing resources
10+ years' hands-on experience developing applications including requirements, design, development, testing, implementation and ongoing support
3+ years' experience delivering software solutions using an Agile/iterative methodology
Expertise working with the business to provide project governance, demand prioritization, and resource supply management
Extensive experience leading large technology programs and solution delivery teams
Expert communicator and negotiator with exceptional written, verbal, presentation, and interpersonal skills
Skilled multi-tasker with ability to manage numerous projects and tasks concurrently
Experience managing vendors through the full vendor engagement life cycle
Ability to work hands on with team members to inspire and motivate all levels of staff
Outstanding performer, persistent and pro-active leader, exceptionally detail oriented

Job Responsibility

Manage multiple teams of staff and vendors/contractors to accomplish established goals
Provide strategic influence and exercise control over resources, budget management and planning
Establish and maintain regular and open communications with senior stakeholders
Drive the strategic recombination of platforms and applications to align with Digital First and future state goals
End to end staff and delivery management for several critical application platforms
Ensure essential procedures are followed and contribute to defining standards
Coordinate with management across the organization to lead annual and mid-year resource and budget planning
Provide organizational and cultural change leadership and change management
Influence and negotiate with senior leaders across functions
Assess risk when business decisions are made

Fulltime

Product Management Group Manager

The Product Management Group Manager is a senior management level position respo...

Location

Mexico , San Pedro Garza García

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of relevant experience
Degree in Business Administration, Finance, Marketing, specialized analytics, or related discipline
Experience with banking and investment products
Working knowledge of the different systems, theories, and practices relevant to a function as well as practical experience of multiple business cycles
In-depth knowledge of industry and competitor products/services
Working knowledge of industry practices and standards
Working knowledge of strategic direction of the function within the business as well as a solid conceptual/practical grounding in function and/or area of expertise
Ability to develop strategy, gather resources, and inspire a diverse set of individuals
Consistently demonstrates clear and concise written and verbal communication
Demonstrated negotiation skills

Job Responsibility

Manage a team of professional to accomplish established goals and conduct personnel duties for team
Lead strategic program roadmap, program/product launch, and marketing programs to gain maximum benefit from each product/program
Construct and ensure successful execution of a marketing plan spanning product, brand, acquisition, customer and retention, and improving performance, brand preference, and client engagement
Develop plans and execute functional strategies for a country, group of countries, region, or business requiring coordination and integration across units as well as provide input into strategic decisions affecting job family or function within region or business
Manage day-to-day product marketing for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results
Participate in development of client valued propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients
Direct and oversee program life cycle including market demands, technology trends, and the competitive field as well as develop and communicate a business plan to approach the marketplace
Define and launch new products, features, and capabilities including defining the product/feature and go-to-market strategy, and participate in technology development and market launch activities
Manage external partners and/or vendor relationships, engage in negotiations, manage ongoing relationships, and prepare agreements
Create and deploy profitable marketing strategies, lead conceptualization and implementation of key growth initiatives, and maintain current market intelligence on the overall industry verticals and competitors

Fulltime

Account Support Manager

Account Support Manager role at Hewlett Packard Enterprise focused on managing o...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred
Associate degree in a technical field acceptable with 6-8 years of relevant experience
6-8 years in related technical fields with proven ability to manage critical technology areas and customer accounts
In-depth expertise in networked computing environments, operating systems, and applications
Thorough understanding of company products/services, competition, third-party offerings, and market trends
Mastery-level business, technical, or functional knowledge plus operational/administrative awareness
Ability to anticipate customer needs, propose solutions, and build consensus
Strong knowledge of change management processes/tools in complex environments
Advanced project management, communication, analysis, and presentation skills
Expertise in area of focus with awareness of future technology directions

Job Responsibility

Operate and manage several critical or high-risk technology areas or customer groups using deep technical expertise
Integrate technical knowledge with business understanding to design and deliver customer solutions
Act as a consultant in service delivery, technology, industry, or specific applications
Resolve complex technical and business incidents independently
mentor less-experienced team members on complex issues
Provide strategic account support by proactively maintaining technical and operational expertise aligned with industry trends
Review support plans against business indicators and align them with company service solutions
Develop and grow relationships with complex and strategic customer accounts
Act as a trusted advisor to customers and internal sales teams
Lead Mission Critical delivery teams in planning, delivering, and managing complex support solutions

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs

Fulltime

Account Support Manager

Account Support Manager role at Hewlett Packard Enterprise, part of HPE Operatio...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field) with 8+ years working experience in related fields desired
In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications
Broad knowledge of corporate policies, products, markets and processes
Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
State-of-the-art technical, functional or business knowledge
Expert in one or more industry or advanced specialty areas
Expert skills in project management, analysis, communication, presentation, innovation and negotiation
Delivery expertise in at least two or more specific specialty skills (e.g., ITIL, performance, Change management)
Mission Critical and ITIL certifications
Certified in a strategic business direction (e.g., SAN, SAP, OpenView, ITIL)

Job Responsibility

Apply deep and broad technical background and knowledge of industry trends to operate critical or high-risk technology areas/customer groups
Integrate technical knowledge and business understanding to create solutions for customers
Mentor/consult with team members, other organizations, customers, and vendors on the most complex issues
Resolve technical and business incidents independently
Provide expert consulting on a specific technology, application, service offering or market segment
Deliver strategic account support through proactively maintaining high-level technical, operational expertise
Create and deliver Value Based Delivery (VBD) plans for assigned accounts
Lead Customer Expectation management as part of escalation process
Consult with executive customer management to achieve IT operations excellence
Develop and grow assigned customer account relationships with complex and strategic accounts

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Account Support Manager

This role has been designed as ‘Onsite’ with an expectation that you will primar...

Location

China , Shenzhen

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field) with 6-8 years working experience in related fields desired
In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications
Some in-depth knowledge of corporate organization and policies
Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge
Anticipate Customer needs, develop proposed solutions, and build consensus
Provide Mission Critical customer recommendations to improve processes
Experienced knowledge of change management process and tools in complex environment
Advanced skills in project management, communication, analysis, and presentation
Expertise in area of focus and knowledgeable of future technology directions

Job Responsibility

Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups
Integrate technical knowledge and business understanding to create solutions for customer
Mentor/consult with team members, other organizations, customers, and vendors on complex issues
Act as a consultant in service delivery business, technology, industry or specific application
Resolve technical and some business incidents independently
Mentor/assist less-experienced team members on complex incidents
Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends
Review support plan for business indicators and map to company service solutions
Develop and grow assigned customer account relationships with complex and strategic accounts
Act as trusted advisor in the consultant role for customer and company sales teams

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Apps Development Group Manager

The Applications Development Group Manager role is responsible for leading a tea...

Location

Canada , Mississauga

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ years of senior development management experience leading a team of managers overseeing local and remote application development, project management, business analysis, and quality assurance testing resources
10+ years’ hands-on experience developing applications including requirements, design, development, testing, implementation and ongoing support
3+ years’ experience delivering software solutions using an Agile/iterative methodology
Expertise working with the business to provide project governance, demand prioritization, and resource supply management to ensure proper capacity planning, resource allocation, and staff utilization across the teams
Extensive experience leading large technology programs and solution delivery teams inclusive of scope, scheduling, budgeting, and project planning in a matrixed environment with aggressive delivery goals
Expert communicator and negotiator with exceptional written, verbal, presentation, and interpersonal skills
Assist in the creation of standardized methodology and ensure implementation of the same, leading the transformation to Agile methodology for the department
Skilled multi-tasker with ability to manage numerous projects and tasks concurrently
Substantiated experience raising the bar on staff delivery performance and cultivating high performance work environments
Hands-on leader, visionary, and problem solver with a passion for excellence

Job Responsibility

Manage multiple teams of staff and vendors/contractors to accomplish established goals and conduct personnel duties for the team
Provide strategic influence and exercise control over resources, budget management, and planning while monitoring delivery and end results
Establish and maintain regular and open communications with senior stakeholders from the Business and Operations
Drive the strategic recombination of platforms and applications to align with Digital First and future state goals
End-to-end staff and delivery management for several of the most critical application platforms utilized by Agency & Trust
Utilize in-depth knowledge of concepts and procedures within own area and basic knowledge of other areas to resolve issues
Ensure essential procedures are followed and contribute to defining standards
Integrate in-depth knowledge of applications development with overall technology function to achieve established goals
Coordinate with management across the organization to lead annual and mid-year resource and budget planning and ongoing financial reporting/reforecasting activities
Work in partnership with the Global Office to provide accurate resource planning and hiring status to stakeholders and senior management

What we offer

Global benefits
Career development
Work-life balance support

Fulltime

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Applications Support Group Manager

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