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Citi Logo Citi · IT - Software Development

Applications Support Group Manager - Senior Vice President

United Kingdom, London · Job Posted June 10, 2026
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Job Description

The Global Financial Messaging / Payments Technology SVP (C14) is a senior Application Manager is responsible for end-to-end ownership of Global Financial Messaging (GFM) / Payments applications within the Production Support and Services organization. This role combines strategic leadership, deep technical expertise, and operational excellence to ensure high availability, resiliency, and performance of mission-critical, franchise payment platforms. The role operates at a global level, driving stability, modernization, and transformation initiatives while partnering with business, product, and engineering teams. The SVP acts as a delegate to global leadership and is accountable for delivering best-in-class production support services and continuous improvement across the payments ecosystem.

Job Responsibility

  • Define and execute the strategy for GFM / Payments Production Support, aligned with global payments technology objectives
  • Build and lead high-performing global teams, including onshore, offshore, and vendor resources
  • Act as a senior escalation point and decision-maker for critical production and business-impacting issues
  • Partner with senior business stakeholders to align technology services with enterprise priorities
  • Ensure 24x7 stability and availability of Global Financial Messaging and Payments applications
  • Oversee incident, problem, and change management processes aligned with ITIL best practices
  • Drive improvements in: Mean Time to Recovery (MTTR)
  • Incident reduction and root cause elimination
  • Service level adherence and operational KPIs
  • Lead release management and production deployments, ensuring minimal business disruption
  • Provide hands-on technical leadership across: Observability (monitoring, logging, tracing)
  • Automation and self-healing capabilities
  • Resiliency, disaster recovery, and failover strategies
  • Champion modern engineering practices including: Infrastructure-as-Code
  • CI/CD pipelines
  • Automation and scripting (Python, Shell, etc.)
  • Guide teams on application stability, scalability, and performance optimization
  • Collaborate with architecture and engineering teams to embed: Supportability standards
  • Resilient system design principles
  • Define onboarding standards and governance for new applications into production
  • Influence platform modernization across messaging and payment systems
  • Engage with senior leadership, product partners, and clients to communicate: Platform health
  • Operational risks
  • Strategic initiatives
  • Translate technical capabilities into business value, ensuring alignment with customer expectations
  • Support audit, regulatory, and compliance engagements
  • Ensure all activities adhere to Citi risk and control frameworks
  • Proactively identify, escalate, and resolve operational and regulatory risks
  • Maintain strong governance over: Change management, Production controls, Application lifecycle management
  • Manage budgets, resource planning, and cost optimization initiatives
  • Drive efficiencies through: Automation, Process improvements, Vendor optimization
  • Oversee third-party and managed service providers, ensuring SLA adherence
  • Lead, coach, and develop diverse global teams
  • Build strong succession pipelines and technical leadership bench strength
  • Foster a culture of: Accountability, Continuous improvement, Operational excellence

Requirements

  • Experience in Production Support / Payments Technology / Financial Messaging
  • Proven leadership experience managing large global teams in mission-critical environments
  • Strong domain expertise in: Payments systems (SWIFT, real-time payments, financial messaging)
  • High-volume, low-latency transaction systems
  • Distributed systems, middleware (MQ, Kafka), and APIs
  • Databases (Oracle, MongoDB)
  • Linux/Unix environments
  • Monitoring tools (AppDynamics, ELK, Geneos)
  • CI/CD pipelines and automation tools
  • Cloud/container platforms (OpenShift, Kubernetes – preferred)
  • Exceptional communication and stakeholder management skills across all levels
  • Ability to operate under high-pressure, high-visibility environments
  • Strong problem-solving, decision-making, and prioritization capability
  • Strategic mindset with the ability to translate vision into execution
  • Bachelor’s degree in Computer Science, Engineering, or related field
  • Master’s degree preferred

What we offer

  • 27 days annual leave (plus bank holidays)
  • A discretional annual performance related bonus
  • Private Medical Care & Life Insurance
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources
  • Hybrid working model (up to 2 days working at home per week)
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