Applications Support Engineer Jobs

Clue Software

Location:
United Kingdom, Bristol

Category:
IT - Administration

Contract Type:
Not provided

Salary:

40000.00 GBP / Year

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Job Description:

As an Application Support Engineer, you will be comfortable engaging with customers via telephone, email, or a case management system such as Salesforce – providing the right solutions to customers' issues. You will thrive in a fast-paced environment and be an expert at time management, ensuring the timely execution of all tasks and deadlines. You will champion improvements that will increase customer satisfaction, manage escalations and collaborate with other team members to minimise service disruptions, reducing downtime. This position will be working from 2-10pm Monday to Friday as part of our ongoing commitment to support our customers on a 24/7 basis.

Job Responsibility:

Provide first-line customer support via our case management system, email, and telephone and be the SME for first-line resolution of complex cases
Contribute to quarterly reviews with Enterprise customers to talk through software utilisation, upcoming releases, and ticket trends
Liaise with customers to understand and investigate issues raised, responding promptly with an appropriate resolution or escalation
Support the Customer Success Managers with any support-related queries
Become a subject matter expert on the Clue application
Monitor the support inbox for new tickets, provide first contact resolution or triage accordingly
Build excellent customer relationships
Lead bi-weekly calls with our Enterprise support customers to review their outstanding tickets
Contribute to continuous improvement across support services
Record up-to-date and accurate information on our case management system, communicate updates and work with the support teams to resolve customer tickets within agreed SLA’s

Requirements:

Ability to achieve security clearance
Minimum 2 years in an application support role
Experience of excelling in a fast-paced environment
Experience with Salesforce ticketing system or similar
Experience with deployment tools such as Octopus or similar
Experience of Azure (primary) AWS (secondary) cloud services and technologies
Experience of .SQL server
Experience using monitoring and analytical tools such as AppInsights and devtools
Experience with SQL databases, writing queries and scripting

Nice to have:

Experience with Dynatrace would be advantageous
Experience in software testing, and/or troubleshooting is desirable
Good understanding of ITIL best practice is desirable
Experience with .NET, visual studio, as well as with C#, ASP.NET Core and Javascript is desirable

Additional Information:

Job Posted:
December 07, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Applications Support Engineer