Applications Support Engineer Job at Clue Software (Bristol)

North America Process NIR/RF Applications Support Engineer

Location

United States , Westborough

Salary:

Not provided

KPM Analytics

Expiration Date

Until further notice

Requirements

Experience with process analytical instrumentation required
Knowledge of NIR (Near-Infrared) and RF (Radio Frequency) technologies is a plus
Experience connecting instrumentation to industrial PLCs, PCs, and manufacturing software systems preferred
Familiarity with communication protocols such as Modbus over Ethernet/IP, DeviceNet, Profinet, Profibus, Ethernet TCP/IP, and RS-485/422 is a plus
Strong verbal and written communication skills required
Ability to effectively present technical information to diverse audiences, including customers, sales teams, and distributors
Bachelor's degree in electrical, Process, Chemical Engineering, or a related field required
Communication: Effectively presents information to support sales efforts and tailors messaging to the audience's level of expertise
Results-Oriented: Demonstrates initiative and persistence to achieve customer and business goals both remotely and on-site
Critical Thinking: Evaluates multiple solutions, identifies inconsistencies, and makes informed decisions

Job Responsibility

Provide applications and technical support, as well as training for product installation, operation, and troubleshooting via phone, email, and on-site visits to customers, distributors, and sales teams across North America
Manage and assist with support tickets using Salesforce, ensuring timely updates and resolution to completion
Ensure customer and service feedback is communicated to appropriate internal teams for effective problem resolution
Attend trade shows and exhibitions to introduce KPM solutions and provide technical expertise
Maintain technical knowledge and familiarity with all KPM Process product lines
Develop and maintain documentation to support service requirements
write and update customer procedures as needed
Recommend improvements to procedures, product design, equipment, or suppliers based on customer and field feedback
Participate in training sessions for customers, distributors, and internal sales staff
Adhere to reporting requirements, including weekly expense reports, itineraries, and three-week travel schedules

Fulltime

Technical Support Engineer II - Applications

The GoFundMe Pro team is searching for our next Technical Support Engineer 2 - A...

Location

Argentina , Buenos Aires

Salary:

Not provided

GoFundMe

Expiration Date

Until further notice

Requirements

2+ years of experience in technical support engineering
Proven experience with SaaS application integrations
Expertise in CRM platforms, such as Salesforce
Excellent oral and written communication skills. Thoughtful and knowledgeable
Ability to listen, educate, and empower others
A process-oriented approach to tasks with the ability to be resourceful when a process doesn’t exist or the answer is unknown
Demonstrated ability to own and drive performance metrics
Adaptability and empathy to deliver top-notch experiences to our clients
A passion for driving community engagement
Enthusiasm for innovation, change, and thinking big

Job Responsibility

Customer experience ownership: Manage and own a customer or persona’s experience across the platform as it relates to unexpected behavior
Work with cross functional partners to triage and prioritize defects across the experience
Collaborate internally and cross functionally
Attend some scrum meetings
Support account management teams on calls as necessary
Create and maintain internal documentation related to relevant product subject matter and wider technical processes
Showcase technical communication skills
Manage escalated cases and queue health
Deeper troubleshooting of cases TSE L1 was unable to resolve
Coach TSE L1 on resolution

What we offer

Make an Impact: Be part of a mission-driven organization
Innovative Environment: Work with a diverse, passionate, and talented team
Collaborative Team: Join a fun and collaborative team
Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits
Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources
Growth Opportunities: Participate in learning, development, and recognition programs
Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups
Community Engagement: Make a difference through our volunteering program

Level 2 Technical Support Engineer - Software and Applications

This exciting opportunity will make you a critical part of our Customer Experien...

Location

United States , Denver, CO

Salary:

Not provided

NavVis GmbH

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science, civil engineering, electrical engineering or similar
Previous experience in Customer Support
Remarkable time-management skills and reaction time
Client-first mindset and drive to go the extra mile
Fantastic communication and listening skills
Strong ability to understand technical details
Work authorization for the US

Job Responsibility

First point of contact for customers on multiple channels
Expert in the use of our products and educate customers on best practices
Solve known and common issues using workarounds and fixes
Participate in the on-duty support role
Take part in the team’s and company’s OKRs
Identify severe or high priority issues and coordinate with specialists
Strengthen team's knowledge by creating new technical articles
Actively shape and redefine team's Support processes

What we offer

15 days of vacation and 11 public holidays
Flexible working hours and a hybrid work setup
Competitive compensation package
Competitive health/ vision/ dental insurance
Up to $4500 USD employee referral bonus
401k matching up to 4%

Fulltime

Technical Support Engineer - 2, Platform and Applications

This position is needed to support our customers’ use of the Twilio platform, an...

Location

India

Salary:

Not provided

Stytch

Expiration Date

Until further notice

Requirements

2-4 years of experience
Proven experience in a Technical Support Engineer, Application Support, or Support Engineer role, supporting complex software products or platforms
Strong programming/scripting troubleshooting skills in at least one of: JavaScript (preferably with Node.js) / Python / Java
API or enterprise software experience, including technical troubleshooting skills. Hands‑on experience with web technologies and APIs, including: REST APIs/ HTTP protocol concepts/ API testing tools such as Postman or curl / Webhooks
Solid understanding of networking and real-time communication, including: VoIP / SIP / WebRTC / TCP/UDP networking fundamentals / TLS/SSL
Strong debugging and troubleshooting skills across: Application logs and API calls, Network traces (packet captures, basic analysis), Browser developer tools (for web-based products)
Fluency in English (verbal, comprehension, listening, and writing)
Availability to work non-standard (shifts / weekend rotation), on-call rotation weekend and holiday hours
Ability to diplomatically address customer concerns and provide feedback

Job Responsibility

Understands and resolves complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel
Identify adoption and upsell opportunities for customers and make the appropriate connections
Develops knowledge on multiple specialty areas
Communicate complex concepts to customers. Anticipates customer questions and proactively responds with suggestions
Identifies and responds to customer escalations. Effectively work multiple support channels (chat, phone, social, etc). Work on one concurrency chat
Prioritize the queue based on status, priority, entitlement. Follow guidance prioritizing caseload to achieve SLA compliance targets. Meet SLA requirements per channel/role
Follow established guidelines on tagging, categorizing, merging tickets. Leverage runbooks/wiki, macros, and other tools to efficiently resolve tickets. Escalate to senior technical resources to drive ticket resolution
Leverage Twilio's AI tools and other automations (macros and related tools) to assist and efficiently communicate with customers
Mentor or provide training to other team members in case management best practices
Thoroughly document every customer interaction (email, phone, chat, side-channel communications). Thoroughly document every internal interaction (research, cross-team engagement). Captures technical details (logs, splunk queries, JIRA details, etc), and provides internal commentary, troubleshooting steps throughout the case. Follows established guidelines on tagging, categorizing, merging tickets. Contributes to Knowledge articles

What we offer

competitive pay
generous time off
ample parental and wellness leave
healthcare
retirement savings program

Fulltime

Senior Applications Engineer (PLM 3DExperience/HW Applications)

We’re seeking a Senior Applications Engineer (PLM 3DExperience/HW Applications) ...

Location

United States , Mountain View

Salary:

127000.00 - 185000.00 USD / Year

Aurora Innovation

Expiration Date

Until further notice

Requirements

8+ years of experience supporting, administering, and configuring CAD/PLM tools in an enterprise environment, specifically 3DEXPERIENCE and CATIA
Strong working knowledge of software infrastructure including Linux OS, MS SQL databases, web hosting servers (such as Apache Tomcat), load balancing, and reverse proxy configurations
Proven experience designing and executing enterprise-grade backup, restore, and disaster recovery strategies
Deep understanding of access and policy management, role configurations, and security contexts within ENOVIA/3DSpace
Demonstrated experience in user support, debugging system logs, troubleshooting software issues, managing support tickets, and writing technical runbooks
Direct experience executing 3DEXPERIENCE upgrades to newer versions
Hands-on programming and scripting expertise utilizing MQL, EKL, RESTful web services, and writing custom CATIA macros
Proven ability and comfort in leveraging AI tools to move faster and maintain agility in a fast-paced environment
Excellent written and verbal communication skills, with the ability to translate technical concepts to the user base and collaborate effectively with technical and non-technical teams, as well as third party vendors

Job Responsibility

Setup and maintain the 3DEXPERIENCE application platform infrastructure, ensuring high availability and performance across Linux-based systems
Design, test, and execute robust backup, disaster recovery, and business continuity plans to ensure platform resilience and data integrity
Manage access controls, security policies, and workspace configurations within 3DEXPERIENCE (ENOVIA/3DSpace)
Configure and customize the 3DX application platform and tools (e.g., CATIA) to satisfy business needs, including setting up Dashboards, Engineering Release workflows, Product Explorer, and Exalead search capabilities
Provide robust user support by troubleshooting platform issues, debugging application logs, and resolving complex technical challenges
Act as the primary point of contact for the engineering user base, communicating effectively to understand their issues and work requirements, and manage support tickets
Create and maintain up-to-date system documentation, troubleshooting runbooks, and a self-service knowledge base to empower users and streamline support processes
Collaborate directly with external software vendors (such as Dassault Systèmes) to augment capability where needed, escalate platform issues, and oversee system resolutions
Research, plan, and implement minor and major upgrades (e.g., code updates and new software releases) to the 3DX system alongside internal team members and partners
Provide automation solutions to reduce redundant effort and errors by developing custom scripts,writing CATIA macros, and utilizing MQL, EKL, REST APIs, and Web Services

What we offer

Annual bonus
Equity compensation
Benefits

Fulltime

Senior Applications Engineer (PLM 3DExperience/HW Applications)

Aurora’s mission is to deliver the benefits of self-driving technology safely, q...

Location

United States , Pittsburgh

Salary:

116000.00 - 170000.00 USD / Year

Aurora Innovation

Expiration Date

Until further notice

Requirements

8+ years of experience supporting, administering, and configuring CAD/PLM tools in an enterprise environment, specifically 3DEXPERIENCE and CATIA
Strong working knowledge of software infrastructure including Linux OS, MS SQL databases, web hosting servers (such as Apache Tomcat), load balancing, and reverse proxy configurations
Proven experience designing and executing enterprise-grade backup, restore, and disaster recovery strategies
Deep understanding of access and policy management, role configurations, and security contexts within ENOVIA/3DSpace
Demonstrated experience in user support, debugging system logs, troubleshooting software issues, managing support tickets, and writing technical runbooks
Direct experience executing 3DEXPERIENCE upgrades to newer versions
Hands-on programming and scripting expertise utilizing MQL, EKL, RESTful web services, and writing custom CATIA macros
Proven ability and comfort in leveraging AI tools to move faster and maintain agility in a fast-paced environment
Excellent written and verbal communication skills, with the ability to translate technical concepts to the user base and collaborate effectively with technical and non-technical teams, as well as third party vendors

Job Responsibility

Setup and maintain the 3DEXPERIENCE application platform infrastructure, ensuring high availability and performance across Linux-based systems
Design, test, and execute robust backup, disaster recovery, and business continuity plans to ensure platform resilience and data integrity
Manage access controls, security policies, and workspace configurations within 3DEXPERIENCE (ENOVIA/3DSpace)
Configure and customize the 3DX application platform and tools (e.g., CATIA) to satisfy business needs, including setting up Dashboards, Engineering Release workflows, Product Explorer, and Exalead search capabilities
Provide robust user support by troubleshooting platform issues, debugging application logs, and resolving complex technical challenges
Act as the primary point of contact for the engineering user base, communicating effectively to understand their issues and work requirements, and manage support tickets
Create and maintain up-to-date system documentation, troubleshooting runbooks, and a self-service knowledge base to empower users and streamline support processes
Collaborate directly with external software vendors (such as Dassault Systèmes) to augment capability where needed, escalate platform issues, and oversee system resolutions
Research, plan, and implement minor and major upgrades (e.g., code updates and new software releases) to the 3DX system alongside internal team members and partners
Provide automation solutions to reduce redundant effort and errors by developing custom scripts, writing CATIA macros, and utilizing MQL, EKL, REST APIs, and Web Services

What we offer

annual bonus
equity compensation
benefits

Fulltime

Applications Engineer, Senior Engineer

This is an exciting opportunity to be part of the Applications Engineering team ...

Location

India , Bengaluru

Salary:

Not provided

Synopsis Engineering

Expiration Date

Until further notice

Requirements

At least 3+ years of experience in the semiconductor industry, with a focus on STA analysis, ECO flows, and timing closure at block or SoC level (minimum 2+ years as an STA/ECO engineer)
Hands-on expertise with Synopsys PrimeTime and PrimeClosure/PTECO/Tweaker tools
Strong proficiency in providing technical support and guidance in the Timing Signoff domain
Excellent written and verbal communication skills, with a proven ability to convey complex technical information clearly
Solid understanding of technical writing processes and documentation standards
Familiarity with Linux or UNIX environments and basic scripting skills (Python and/or TCL) for automation is a plus
Knowledge of digital implementation flows and methodologies is desirable

Job Responsibility

Providing expert technical support to top Synopsys customers on STA and ECO domains, ensuring smooth adoption and optimal usage of PrimeTime and PrimeClosure solutions
Collaborating closely with product teams, R&D, and other stakeholders to relay customer feedback and contribute to the ongoing enhancement of our signoff tools
Evaluating customer requirements and developing creative, actionable solutions to address their unique technical challenges
Assisting users in troubleshooting timing signoff and closure issues, guiding them through best practices and advanced tool features
Creating and maintaining technical documentation, application notes, and knowledge base articles to empower users and streamline support processes
Developing and deploying automation scripts (Python, TCL) to improve support efficiency and enable customers to maximize productivity
Participating in cross-team initiatives and knowledge-sharing sessions to drive continuous improvement and foster a culture of innovation

What we offer

Comprehensive medical and healthcare plans that work for you and your family
In addition to company holidays, we have ETO and FTO Programs
Maternity and paternity leave, parenting resources, adoption and surrogacy assistance, and more
Purchase Synopsys common stock at a 15% discount, with a 24 month look-back
Save for your future with our retirement plans that vary by region and country
Competitive salaries

Fulltime

New

Technical Support Engineer - Infrastructure Implementation and Support

Location

India , Indore; Noida

Salary:

Not provided

ClearTrail

Expiration Date

Until further notice

Requirements

1 - 3 Years experience in the role of Software and Hardware Infrastructure implementation and support
BE (IT/Computers), MCA

Job Responsibility

Identify Hardware and Software requirements related to Product Implementation
Keep yourself updated with latest trends in Hardware and Software Infrastructure
Design highly available product deployment architecture, networking architecture and storage architecture, virtualization architecture
Design network security as per the requirement of customer
Design and deploy Hardware, Software and Application monitoring tools
Use automation for deployments and system upgrades
Diagnose customer reported problems or configuration issues and recommend possible solutions within agreed SLAs
Provide technical reviews of user documentation, product requirements documents, product videos and other functional specifications

Select Country

Applications Support Engineer

Job Description

Job Responsibility

Requirements

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