Applications Support Analyst, Citi

Applications Support Analyst

Citi

Location:
India, Chennai

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Applications Support Analyst 2 is a developing professional role focused on monitoring, assessing, and enhancing applications within its operating environment. It requires strong knowledge of app support procedures, Unix, SQL, and ITIL processes combined with analytical and interpersonal skills to provide quality support and improvements.

Job Responsibility:

maintain, identify and define enhancements to existing applications and their operating environments
analyze existing system logic and make recommendations and implement enhancements or fixes
formulate and define scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards
document requirements
partner with appropriate development and production support areas
participate in validation and testing activities
assess the applicability of previous or similar experiences and evaluate options under circumstances not covered by procedures
exchange ideas and information in a concise and logical manner
perform other duties and functions as assigned
appropriately assess risk when business decisions are made

Requirements:

4-6 years experience or interest about apps support procedures, concepts and of other technical areas
strong app support experience with good knowledge on Unix, SQL and ITIL processes
experience in java is a strong plus
participation in some process improvements
be able to work under pressure
analytical and troubleshooting skills
knowledge in banking applications and server infrastructure
good interpersonal and communication skills, great teammate

Nice to have:

experience in java
knowledge in banking applications and server infrastructure

What we offer:

equal opportunity employer
compliance with applicable laws, rules and regulations
accessibility accommodations for candidates with disabilities

Additional Information:

Job Posted:
June 10, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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