Applications Support Analyst, Citi

Citi

Location:
India, Chennai

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Applications Support Analyst 2 is a developing professional role that applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. The role involves identifying policy gaps, formulating policies, and making recommendations. This position integrates established disciplinary knowledge with a basic understanding of related industry practices while working within a team of international professionals to deliver quality results.

Job Responsibility:

having a good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain, identify and define enhancements to existing applications and their operating environments
making recommendations for improvements
analyzes existing system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes
formulates and defines scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards
documents requirements
partners with appropriate development and production support areas
participates in validation and testing activities
applies good understanding of how the team interacts with others in accomplishing the objectives of the area
assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures
has limited but direct impact on the business through quality of activities provided
impacts team and closely related teams
exchanges ideas and information in a concise and logical manner
performs other duties and functions as assigned
appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

0-2 years experience or interest about apps support procedures, concepts and of other technical areas
participation in some process improvements
be able to work under pressure
analytical and troubleshooting skills
knowledge in banking applications and server infrastructure
good interpersonal and communication skills, great teammate

What we offer:

equal opportunity employer
support well-being, growth, and work-life balance

Additional Information:

Job Posted:
September 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Applications Support Analyst