Applications Support Analyst, Citi

Citi

Location:
India, Pune

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications with responsibilities including problem resolution, risk analysis, stakeholder communication, and process improvement.

Job Responsibility:

Provides technical and business support for users of Citi Applications
utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation
develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
act as a liaison between users/traders, interfacing internal technology groups and vendors
participates in disaster recovery testing
participate in application releases, from development, testing and deployment into production
perform post release checkouts after application releases and infrastructure updates
develop and maintain technical support documentation
considers implications of the application of technology to the current environment
analyzes applications to identify risks, vulnerabilities and security issues
makes evaluative judgments based on analysis of factual information
resolves problems by identifying and selecting solutions
cooperate with Development colleagues to prioritize bug fixes and support tooling requirements
directly impacts the business by ensuring the quality of work provided by self and others
impacts own team and closely related work teams
exchanges ideas and information
active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
performs other duties and functions as assigned in a concise and logical manner
has the ability to operate with a limited level of direct supervision
can exercise independence of judgment and autonomy
acts as SME to senior stakeholders and/or other team members
appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

4+ years experience
strong knowledge or interest about apps support procedures, concepts and of other technical areas
experience in oracle pl/sql, unix and scripting
strong knowledge of ITIL processes
experience in using monitoring tools
banking set up experience will be a plus
participation in some process improvements
previous experience or interest in standardization of procedures and practices
basic business knowledge/understanding of financial markets and products
knowledge/experience of problem management tools
understands of how own sub-function integrates within the function and commercial awareness
evaluates (sometimes complex) situations using multiple sources of information
developed communication and diplomacy skills to persuade and influence
good customer service, communication and interpersonal skills
good knowledge of the business and its technology strategy
consistently demonstrates clear and concise written and verbal communication skills
knowledge of issue tracking and reporting using tools
good all-round team member
effectively share information with other support team members and with other technology teams
ability to plan and organize workload
ability to communicate appropriately to relevant stakeholder

Nice to have:

banking set up experience
participation in some process improvements
interest in standardization of procedures and practices

What we offer:

equal opportunity employer
EEO policy adherence
disability accommodations

Additional Information:

Job Posted:
June 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Applications Support Analyst