Applications Support Analyst, Citi

Citi

Location:
India, Pune

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Applications Support Analyst 2 is a developing professional role that involves monitoring, assessing, analyzing, and evaluating processes and data. The role requires applying technical knowledge to maintain and improve applications and their environments while ensuring compliance and ethical judgment. Responsibilities include problem-solving, enhancing systems, partnering with development teams, and conducting validation activities.

Job Responsibility:

having a good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain, identify and define enhancements to existing applications and their operating environments
analyzes existing system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes
formulates and defines scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards
documents requirements
partners with appropriate development and production support areas
participates in validation and testing activities
applies good understanding of how the team interacts with others in accomplishing the objectives of the area
assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures
has limited but direct impact on the business through quality of activities provided
exchanges ideas and information in a concise and logical manner
performs other duties and functions as assigned
appropriately assess risk when business decisions are made

Requirements:

3-6 years experience or interest about apps support procedures, concepts and of other technical areas
strong experience in Unix, scripting, ITRS and database
good understanding of ITIL concepts and incident management
participation in some process improvements
be able to work under pressure
analytical and troubleshooting skills
knowledge in banking applications and server infrastructure
good interpersonal and communication skills, great teammate

What we offer:

equal opportunity employer
accessibility accommodations for persons with disabilities

Additional Information:

Job Posted:
July 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Applications Support Analyst