Applications Support Analyst Job at Citi (Chennai)

Applications Support Analyst

Citi

Location:
India , Chennai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Job Responsibility:

Provides technical and business support for users of Citi Applocations
Field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation
Act as a liaison between users/traders, interfacing internal technology groups and vendors
Participates in disaster recovery testing
Participate in application releases, from development, testing and deployment into production
Perform post release checkouts after application releases and infrastructure updates
Develop and maintain technical support documentation
Analyzes applications to identify risks, vulnerabilities and security issues
Resolves problems by identifying and selecting solutions
Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made
Occasional weekend support may be required for change/release activities

Requirements:

4-8 years experience in production support
Strong UNIX experience, Linux
Good experience with Database (Oracle, SQL)
Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Basic Business knowledge/ understanding of financial markets and products
Knowledge/ experience of problem Management Tools
Good customer service, communication and interpersonal skills
Knowledge of issue tracking and reporting using tools
Ability to plan and organize workload
Ability to communicate appropriately to relevant stakeholder
Bachelor’s/University degree or equivalent experience

Nice to have:

Banking industry experience nice to have

Additional Information:

Job Posted:
March 26, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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